Vilms Green

[Vilms Green @vilmsgreen]

@DVLAgovuk Almost 5 hours of the contact centre passing me from pillar to post - absolutely no accountability from anyone. Who can assist when all else fails?

[Vilms Green @vilmsgreen]

@DVLAgovuk

I have been waiting since March 10th when DVLA acknowledged receipt of my application. Despite several conversations- I would consider at least five hours on the phone. I still do not have a licence.

Who will be able to investigate this please?

[Vilms Green @vilmsgreen]

@DVLAgovuk

It’s Saturday - office hours 8-2 but you are not accepting calls at 13.23????

Application made January 9th - chased up 23rd to be told it’s benign processed..
Post received advising D1 form attached - no form attached & nobody available to accept a query …..

[Vilms Green @vilmsgreen]

@AskNationwide
Very frustrating!
First available appointment to starts new ISA from enquiry on 6th April was today! ISA rate dropped on Friday!!
Perhaps more staff should be on hand to assist in April!

[Vilms Green @vilmsgreen]

@merseyrail

Ainsdale Station toilets out of order again!!

It’ll be extremely busy later & perhaps needed!

[Vilms Green @vilmsgreen]

@OtherStoriesUK - is there an extended returns period for Xmas gifts please?

[Vilms Green @vilmsgreen]

@InPostUK Morrisons Southport screen only allowing collect???? What’s the issue here please

[Vilms Green @vilmsgreen]

@nsandihelp be found an old premium bond - it won last month. How can I change the address on bond & claim prize please

[Vilms Green @vilmsgreen]

@HMRCcustomers Again I have been booted off Webchat & cannot reconnect . It seems hit & miss with allowing access to advisor. The whole system is diabolical. Please advise where I detail mortgage interest on a buy to let property.

[Vilms Green @vilmsgreen]

@HMRCcustomers what a nightmare!! I cannot even get in the queue to speak to someone as the digital assistant keeps cutting me off and referring me to you tube! How do you get help?

[Vilms Green @vilmsgreen]

@HMRCcustomers Yes - and the response was they an advisor wasn’t available - I eventually got in a queue - then disconnected - second attempt - despite typing advisor multiple times - the same thread - Out advisors are not available to discuss your query at the moment

[Vilms Green @vilmsgreen]

@HMRCcustomers After initial dialogue I was told the wait time was 26 mins / this then went to 24 …… then lost connection & guess what back to the queue … this is absolutely disgraceful and unacceptable. Surely there must be a way of speaking to an advisor ?

[Vilms Green @vilmsgreen]

@HMRCcustomers Two phone calls - different answers & digital assistant decides to refer me to you tube.
What response is required to actually get through?

[Vilms Green @vilmsgreen]

@HMRCcustomers This is the number that asks you a variety of questions and then decides you don’t need help!

[Vilms Green @vilmsgreen]

@HMRCcustomers Hi - I’m struggling to complete my return with a couple of queries that I feel an advisor would very quickly be able to answer. It’s unbelievably frustrating to be cut off because the digital assistant seems that appropriate!
- how do you get through to a person?

[Vilms Green @vilmsgreen]

Shout out to Belinda @TKMaxx_UK Southport store!

Great customer service this morning.
Much appreciated 😊

[Vilms Green @vilmsgreen]

@O2 how can you report stolen phone out of hours?????

Despite advising 24 hours service it’s almost impossible to register stolen phone when abroad and alone!

[Vilms Green @vilmsgreen]

@HowdensJoinery I have been unable to contact Lamona for several days!

Is there an issue with service desk please?

[Vilms Green @vilmsgreen]

@TheNethers huge thank you ❤️ for absolutely first class above & beyond service!

Amazing 🏆

[Vilms Green @vilmsgreen]

@BritishGasHelp After 40 minutes wait - the operator has cut me off and didn’t bother to take my number to call back!
- an absolutely unacceptable level of service - resolved the gas invoice which I can now settle but despite a reading from 11th May on electricity inaccurate data

[Vilms Green @vilmsgreen]

Sadly nothing!! On hold to British Gas for 35 minutes @BritishGas - trying to pay invoice before new occupants move in!! The music on hold is truly the worst ever!!