VimeoStaff

We are the staff of Vimeo. Need help? Shoot our support team a note:

[VimeoStaff @VimeoStaff]

[Issue Alert] Investigating: We are continuing to investigate this issue. https://t.co/SaFxA3uFPO

[VimeoStaff @VimeoStaff]

@brainouty If your paid Vimeo membership lapses, you only keep the most recent 10GB of videos uploaded during your membership. You can restore all your videos by re-upgrading to any paid Vimeo membership tier. If you have any questions, send us a message here: https://t.co/dlgI0DmGdS

[VimeoStaff @VimeoStaff]

@brainouty Hi there. The rate should be the same from our end, but you can cancel your automatic renewal, lapse temporarily, then re-upgrade manually on February 5th.

[VimeoStaff @VimeoStaff]

@JMartinez Hi Jommy, please DM us with a bit more information so we can get to the bottom of this for you. Thanks!

[VimeoStaff @VimeoStaff]

@thehealthyt We're beginning to see reports of this issue. Can you please DM us with a bit more information so we can get your message to our technical support team? We'd like to get to the bottom of this - thank you!

[VimeoStaff @VimeoStaff]

@tekpafe @OneProvider Please open a ticket with our team at https://t.co/RT2jsuHphk and we can take a closer look!

[VimeoStaff @VimeoStaff]

@cecotti_i @VimeoEng Thank you for this feedback, Irene. We understand your frustration and will be sure to consider this!

[VimeoStaff @VimeoStaff]

@SarahNajid @Vimeo @KOImmigrants @witnessorg We'd be happy to help, Sarah. Please open a ticket with our team at https://t.co/RT2jsuHphk and click the 'No I have a different question' option to proceed!

[VimeoStaff @VimeoStaff]

@HookEm2005 Sorry to hear that. If you're having trouble cancelling by following these steps (https://t.co/4QmlIIhEeC), please open a ticket with support directly here: https://t.co/RT2jsuHphk

[VimeoStaff @VimeoStaff]

@PJCrowther Hi Peter, we'd like to get to the bottom of this for you. Please open a ticket with our technical support team directly at https://t.co/RT2jsuHphk and we'll take a look.

[VimeoStaff @VimeoStaff]

@JonathanSalemi • Try again in a different browser, a private/incognito window, or on a different device (if you're on your laptop, try mobile web for example)
• Ensure that you've disabled any browser extensions that could conflict with https://t.co/mez3MsJLIf such as an adblocker

[VimeoStaff @VimeoStaff]

@JonathanSalemi Sorry - our team is investigating this issue. In the meantime, please try the steps below:​
• Clear the cache and cookies in your browser (especially all https://t.co/mez3MsKjxN (https://t.co/02lHfdnYNJ) cookies)
(1/_)

[VimeoStaff @VimeoStaff]

@yazzz101 Please DM us your questions and we can get you in touch with a support team member directly.

[VimeoStaff @VimeoStaff]

@THEEDADROCKBLOG Please DM us with your question and we can direct you to the best support solution.

[VimeoStaff @VimeoStaff]

@THEEDADROCKBLOG We don't accept direct emails at this time. Please try clearing your browser's cache/cookies and disabling any plugins before trying again. You can also try using a separate browser entirely.

[VimeoStaff @VimeoStaff]

@THEEDADROCKBLOG Sorry to hear you're having trouble at https://t.co/RT2jsuHphk. Are you seeing any error messages when submitting your ticket? Can you please try a different web browser? This may sort the issue!

[VimeoStaff @VimeoStaff]

@yazzz101 Hi Yazmin, sorry to hear that. Our Help Center is our primary spot for technical and core support. When you submit a ticket, are you seeing an error message of any kind?=

[VimeoStaff @VimeoStaff]

@buildwithhemant @Vimeo Hi Hemant, we'd be happy to get to the bottom of this for you. Please open a ticket with our support team directly at https://t.co/RT2jsuHphk

[VimeoStaff @VimeoStaff]

@luxandblack @Vimeo We'd be happy to look into this for you. Please DM us your account's login email address - thanks!

[VimeoStaff @VimeoStaff]

@Polymathio @Vimeo We'd be happy to get to the bottom of this for you. Please send over your support case number and we'll take a look.