@GoogleMyBiz Our reinstated GBP (CID: 8543680209337726546) is missing 271 reviews. We’ve submitted 10+ support requests, posted in your forum, and DMed Gia. Responses are automated “already resolved” — but it’s not. This is harming our reputation & revenue. Please escalate.
@GoogleMyBiz New case ID for our reinstated GBP (CID: 8543680209337726546) is [4-8711000039084].
It’s been over 3 weeks, 10+ support requests, community posts, and DMs — our 271 reviews are still missing. Please escalate to the review restoration team.
@GoogleMyBiz Our GBP (CID: 8543680209337726546) was reinstated on July 9, but 271 reviews vanished and have still not been restored.
We've submitted 10+ support requests, posted in your forums, and messaged Gia directly with no resolution.
This needs to be escalated.
@GoogleMyBiz I did respond but have not heard back and it's been 6 days now. Here is the response:
I don't understand this at all, you're telling me to do what I've done over 15 times so far. I need this escalated, why won't you do this instead of sending me automated messages?
@GoogleMyBiz continued support. We appreciate your patience. -Ria"
But this is just more automated messaging, you're telling me to do what I've done over 15 times. I need this escalated and looked at by a human. PLEASE ADVISE
@GoogleMyBiz here is your reply @GoogleMyBiz :
"We understand your concern. We’ve tried looking into the case details, and it looks like the case is not a support request our team can view. As you already have a case with our support team, we’d suggest you reply to the same email thread for.
@GoogleMyBiz We’ve followed every step — support cases, community posts, and even DMs with Gia. But our reinstated GBP (CID: 8543680209337726546) still shows 0 of our 271 reviews.
It's been 3 weeks. We need this escalated. This is harming our business @ColanNielsen@TimCapper
@GoogleMyBiz Our profile (CID: 8543680209337726546) was reinstated on July 9, but 200+ reviews were never restored. Support channels are unresponsive. Can you help escalate? It’s hurting our business. Thanks.
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