@Airbnb@airbnb I had a few “superhosts” who shouldn’t be. Do they just pay to have that title? How do they prove outstanding hospitality? Oh right, truthful reviews that shed 💡 on poor practices get removed. #customersuccess#epicfail
Worst experience ever with support @Airbnb not happy with their customer service at all or one of their hosts in Phoenix. #sucks#airbnb#CustomerService
Apparently hundreds of truthful reviews have been removed for being “not relevant to the community” its time to #share that @Airbnb removes #reviews Immensely disappointed with this #news#travel please share
@airbnb Your Host Terms, section 6.1. Your Listing must include complete and accurate information about your Host Service, your price, other charges like cleaning fees, resort fees, offline fees, and any rules or requirements. Hold your hosts accountable! #EpicFail
ICYM, @airbnb provides $3M for hosts belongings & damages. Therefore it totally makes sense that a host can come back a month later & require me to pay for 1 wine glass that accidentally shattered! #EpicFail Not protecting your paying guests @bchesky
@Airbnb@airbnb then why as a guest am I being asked to pay for one wine glass I accidentally broke? Oh, cause I politely admitted my accident so the host could replace it? #epicfail#policyfail@bchesky
@bchesky#EpicFail not allowing truthful, 100% accurate reviews on @Airbnb. Your platform “support” and “aircover” line the pockets of hosts eager to take advantage of policy #loopholes.
@Airbnb Your "support" needs some work. Your "air cover" does nothing to benefit your customer. I've been a customer for more than 10 years. I'm planning at least 3, 2 week trips for groups of 4 or more in 2023. That's a lot of #cash to miss out on. #boycottairbnb
@Airbnb the same host retaliated my review (we're a month later) with a request for payment for a broken glass. SOM, I apologized for the accident. Not like he could replace the glass with my $400 cleaning fee? YOUR policy makes me pay whatever HE SAYS the glass is worth. SRSLY?
@Airbnb Your "support" team interrupted my short 2 day stay to threaten cancelling if I didn't respond to the host's need for a pet fee. Then you charged me a service fee on top of their pet fee. SERIOUSLY?
@Airbnb We ended up paying $400 for the cleaning fee. FOR A 2 NIGHT STAY. And while we were there? No salt or pepper. 3/4 of a roll of paper towels. Crusty old mostly used up spices in duplicates. We scoured the pots & pans before use, crumbs on the floor, hair in the drain. EW.
@Airbnb removed my truthful and factual review saying "it wasn't helpful" to future customers. Would you like to know security cameras on the property are used to spy on you? They allowed and protected the owner with misleading and exorbitant pet fees.
We are 10 DAYS AWAY! Sorry to shout - pretty excited to taste #tempranillo from all over #oregon, all in one place! Tickets are still available! https://t.co/NbQjMj7b2o