@discord_support@discord Very disapointing that your support still says they can't provide when I am exercising my Article 15 GDPR Right of Access. GDPR guidelines are supposed to allow me to prove alternative means so I'm forced to go through legal means
@RiotSupport Can you please explain why you simply handed my friend's account back to a hacker, after she showed countless proof of ownership AND contacted you from the original email used on it?
@riotgames@RiotSupport@RiotSupportFR@drewlevin - I answered every question that they asked to the best of my abilities.
I hoped that, after years of supporting them, they would be more helpful. I truly need help recovering my account so any ideas are very welcome.
Thank you!
@riotgames@RiotSupport@RiotSupportFR@drewlevin Considering that I am doing everything from *the original email account*, it is baffling to me that Riot Support merely handed him my account back after:
- I contacted them from the original creation account;
- I provided proof of ownership, transactions, gifts;
@riotgames@RiotSupport@RiotSupportFR@drewlevin Yet, as of right now, the account is fully in his possession and he is threatening to sell it.
I admit that I wasn't safe and I have been beating myself up for it enough so please refrain from making such comments.
@riotgames@RiotSupport@RiotSupportFR@drewlevin This morning, I woke up and realised I no longer had access to my Riot account again. Via text, the hacker confirmed that Support had given it back to him, despite him not having all of the proof. I informed Support again
@riotgames@RiotSupport@RiotSupportFR@drewlevin I also informed Support of the hacker's email and intentions to try to get my account back as he directly told me this. I can also provide proof of this.
@riotgames@RiotSupport@RiotSupportFR@drewlevin I renewed the MFA minutes later, adding an authenticator and my phone number as well. This locked the hacker out of my account completely for the night.
@riotgames@RiotSupport@RiotSupportFR@drewlevin I reached out to Support, answering all of the required questions and providing enough proof, both verbally and through screenshots, that I am the account's original owner. At 9 PM of Saturday, Support gave me my account back since I proved that but
@riotgames@RiotSupport@RiotSupportFR@drewlevin This account was created around 2016 and League is my favourite game. I have every champion unlocked, over 600 skins (including Immortalized Legend Ahri) and about 9k hours of playtime.
@riotgames@RiotSupport@RiotSupportFR@drewlevin to get access to my main Outlook account and changed the password, 2FA and recovery email. He then logged into Riot and changed the email and password, stealing it as well. This person is currently threatening me via text as well and I can provide proof of this.