VirginMediaComplaints

The aim of this account is to highlight the terrible Customer Service that is provided by Virgin Media.

[Manya @SoaibAli]

@virginmedia I was told i was high priority for a callback from a manager, its been more than 48hrs ....

[Michael Wyles @MJW_F1]

@virginmedia Unbelievably, the link to make a complaint won't load the website! Please can someone call me as I called three times yesterday and spoke to different people. Each time I was on hold for at least 15 minutes!

[Sarah Norris @crazybunnielady]

@virginmedia Thank you for finally helping me!! Your agent on the chat today kept telling me to call up or use the chat function in the app which isn't working. Why did they not provide me with this option? I would still like an addressn to direct a lengthy complaint to though

[Sustainable Energy Forum @Eddystone506]

@virginmedia I can't get hold of anyone at retentions and your "chat" is useless as you never respond. I have been trying to cancel within the 14 day cooling off period which has now passed because you make it impossible to contact you. Please, send me a link which actually lets me do this.

[Robin Hill @RobinHi62043759]

@virginmedia we have been trying to stop unwanted marketing mail for 3 years now! 😩 After writing to head office a couple of times the marketing mail stops for a few months then starts back up. We are so tired of this. Is there any way for our address to be permanently deleted?

[Earl Dawkins @Earl_67]

@virginmedia have to be the worst provider ever. I’m yet to receive a full resolution to there unbelievably crap service and now they’re threatening me with this! Do what you have to do just as long as you know you will never never get another penny from me.

[Oliver Newton @oli_newton11]

Third attempt to leave @virginmedia and still no luck. The latest excuse was that the call centre employees' computer had crashed and he would have to call me back ... Needless to say I did not receive that call back. Please explain why this happened @virginmedia!

[Wayne Brookes @wbrookes]

@Mrfaal @virginmedia Si...... I had exactly the same thing this morning! I gave up after 27 mins! And I was on my mobile, it’s not even free to call!
My Virgin Fibre has gone up in price and I’m gonna be cancelling mine aswell!

[Hazelm @Hazelm76476526]

@virginmedia They told us we were getting them free for 12 months as for some reason I was going to get charged for having them put back on, really quite annoyed with it all now

[DamienEdwardsSinger @Damienedwards]

@virginmedia having a rubbish time with you guys today. So far, I've tried the text service, which is hopeless and spoken to two Representatives on the phone, one of who said they would ring me back... Guess what? They didn't. All I want is to be able to use the data I pay for..

[Wrighty @_Wrighty7]

@virginmedia 45 minutes so far on the phone trying to set up a call divert from my Dads landline to my mobile, spoke to 4 different people and currently still on hold. What is it with your lot? Absolutely useless. It should take about 7 seconds.

[Outtatown Keira Brown @DowntownKeiraB]

@virginmedia I did but after waiting 20 mins on hold I had a customer walk into my shop bang on when they answered and been busy ever since so had to terminate the phone call myself. Have to pay for your prices and these phone calls somehow huh?!

[Matt @lfcmatt5]

@virginmedia Still not working, engineer booked for tomorrow. That’s another unpaid day off work. The idea of moving to Virgin was to save money!!

[Barry Tavner @motodeluxemag]

@virginmedia I see your lack of customer service usually reserved for existing customers now applies to new customers too. Two installation cancellations by you & we’ve been told we have to wait a further month and I’m still waiting for a decent reason why?! Really really poor!

[Ewen Macgregor @ewenmacgregor]

@virginmedia You win. I have lost the will to live #VirginMediaShambles

[VirginMediaComplaints @VirginComplain]

@virginmedia @libertyglobal @DailyMailUK @TheSun @Telegraph @BelTel @MetroUK @WhichUK @MoneySupermkt @DailyMirror

[VirginMediaComplaints @VirginComplain]

Hundreds and Hundreds of people wasting hours of their free time on hold to Virgin Media. I've not even gone through the last 24 hours of tweets. It is shocking! @virginmedia @libertyglobal

[L-J @LJBrown1986]

@virginmedia absolutely appalling customer service. Trying to discuss my grandparents deal as your robbing them blind and when we tell you that we want to leave you then transfer us and keep us on hold for over 40 mins! Disgusting!