Virgin Media Corporate

Virgin Media O2 has arrived.

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[Virgin Media Corporate @VirginMediaCorp]

👉 Virgin Media O2 has arrived and we’re here to upgrade the nation.

For our latest news and views, follow us @VMO2News

[Virgin Media Corporate @VirginMediaCorp]

@MrsWonkyCarrot Sorry you feel the way that you do. Best of luck for the future. ^LS

[Virgin Media Corporate @VirginMediaCorp]

@Rockstarmum42 Thanks for your tweet and I'm sorry to hear that we weren't able to offer a deal at a suitable price for you. Do feel free to give our team another try on 0345 454 1111 or 150 and we'll see if any alternative are suitable ^DB

[Virgin Media Corporate @VirginMediaCorp]

@AndrewLogan85 Sorry to hear of this poor situation Andrew. If you're free to call our team from 8am tomorrow morning. In the mean time, it may be handy to know the guidelines for auto compensation you may be due - https://t.co/PdRVKRielk ^DB

[Virgin Media Corporate @VirginMediaCorp]

@jamie__ad I appreciate your frustration Jamie. We are busier than usual at the moment, but rest assured the next available agent will be with you as soon as they can. Alternatively, you can write to us at the address detailed here:https://t.co/Y4rtFgBHo7
to give notice. ^BG

[Virgin Media Corporate @VirginMediaCorp]

@DevilishAccord Hi David, We’re seeing growing demand for data – with usage growing by more than 10% each year. Last year, we invested more than £2bn in our networks, which contributed to average broadband speeds increasing more than 40%, while helping to make sure ou... https://t.co/rlW2IS0ZJJ

[Virgin Media Corporate @VirginMediaCorp]

@Sean_C50 Luckily there is never a charge for either, the only time any charge would be added would be if a Technician was sent and the fault was with your equipment, we would never charge for an actual fault. ^PDe

[Virgin Media Corporate @VirginMediaCorp]

@Sean_C50 Nothing was showing so it may have just been a short term Network issue, as there was no need to send a technician no charge would apply. ^PDe

[Virgin Media Corporate @VirginMediaCorp]

@Sean_C50 I can only suggest giving us another call, if we come out and the phone is faulty and not something our end there would be a £25 charge, this is why we advise to checkj the phone first. ^PDe

[Virgin Media Corporate @VirginMediaCorp]

@Sean_C50 Nothing is showing with the Post Code, have you checked the Service Status recently https://t.co/UHJfTRcRwf? ^PDe

[Virgin Media Corporate @VirginMediaCorp]

@Sean_C50 Thank you Sean, there are no issues showing with that post code at all, have you tried a different phone? ^PDe

[Virgin Media Corporate @VirginMediaCorp]

@NicholasGarnett We're sorry to hear you have cancelled. We do wish you all the best with your new provider. MH

[Virgin Media Corporate @VirginMediaCorp]

@NicholasGarnett Hi Nick, sorry to hear you are now thinking of leaving, so I can try to help, are you available for a web chat tomorrow? ^PDe

[Virgin Media Corporate @VirginMediaCorp]

@margocgillies (2/2) The emails would continue until that time as these are system automated if the equipment is outstanding. We apologise for any inconvenience caused. ^VO

[Virgin Media Corporate @VirginMediaCorp]

@margocgillies (1/2) Hi margocgillies, thank you for your post. As you have received the packaging, we would recommend returning this as soon as possible please. Once this has been returned, it takes around 10 days to be processed and the charge to be removed.

[Virgin Media Corporate @VirginMediaCorp]

@DarrenNerrad67 You're welcome. Enjoy your Monday evening ^DB

[Virgin Media Corporate @VirginMediaCorp]

@DarrenNerrad67 We'll do all we can to assist all customers who bring this to our attention in relation to their individual accounts ^DB

[Virgin Media Corporate @VirginMediaCorp]

@VickleVickie So sorry to hear the extra information about this experience (and about your Mum). Its a difficult situation to deal with. Sadly as its been quite some time we are limited with what support we can provide, but if there is anything we can help with currently let us know! |MT

[Virgin Media Corporate @VirginMediaCorp]

@VickleVickie Hi Vickie 👋 so sorry to hear about this experience that you and your Mum had! Do you know if a complaint was raised so we have a record of what happened? And is everything sorted now? Please let us know if not so we can help! |MT

[Virgin Media Corporate @VirginMediaCorp]

@beardedkong2 Thank you G. I've received your email, I'll respond to you further from there. ^BG