Crisis communication doesn't have to involve lying. Try;
1. Less talk by releasing information from one office/person. Reduces contradiction & denies showmen a stage.
2. Give access to the media & allow questions. Makes it more organic.
@KenyaPower_Care Helloooo. We donโt have power since Tuesday. At Gachie, Riverlori, near your Kitisuru substation. Ac no 37181318165. Kindly assist. Wires hanging loose and dangerously. Kindly assist. Tafadhali.
@KenyaPower_Care Helloooo. We donโt have power since yesternight. At Gachie, Riverlori, near your Kitisuru substation. Ac no 37181318165. Kindly assist.
Evening @KenyaPower_Care. Thereโs some pole that was hit by a lorry, leading to a blackout since yesterday at Gachie, Riverlori, near your Kitisuru substation. Ac no 37181318165. Kindly assist.