Vrbo

[Vrbo @VrboHelpDesk_]

@cadillacmine We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
🟢 Full name:
🟢 Booking reference:
🟢 Ticket number:
🟢 Email address:
🟢 Phone number

[Vrbo @VrboHelpDesk_]

@gflo82 We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
🟢 Full name:
🟢 Booking reference:
🟢 Ticket number:
🟢 Email address:
🟢 Phone number

[Vrbo @VrboHelpDesk_]

@jessisfedup77 We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
🟢 Full name:
🟢 Booking reference:
🟢 Ticket number:
🟢 Email address:
🟢 Phone number

[Jessisfedup @jessisfedup77]

@vrbo what a company! They take your money despite a property being unavailable on the dates you book. Instead of voiding the transaction, they 'refund' meaning you lose 70 euros in fees/exchange rate.

[Vrbo @VrboHelpDesk_]

@woitkoski We sincerely apologise for the inconvenience caused. Please share the following details with us via DM for further checks:
🟢 Full name:
🟢 Booking reference:
🟢 Ticket number:
🟢 Email address:
🟢 Phone number

[Mary Woitkoski @woitkoski]

Stranded on a street corner trying to get @vrbo to let me into my apartment rental in a foreign country where I don’t speak the language and the “host” is non-responsive. In the middle of a heat wave. C’mon @vrbo, this has to be better. Not to mention the money I spent 😭

[Stephen French @FrenchStephen5]

@VrboUK @vrbo are you having website issues? Keep getting “sorry there is a problem our end”. I wish to cancel a trip but can’t log in and trip not showing on my (since loaded) app.

[Vrbo @VrboHelpDesk_]

@johr13245 We're sorry to hear about your experience. Please send us a direct message with:
.Your booking information,
.EmailAddress
.Phone number.
For our Guest Relations team to look into this for you.

[Anurag Johri @johr13245]

@vrbo vrbo what a pathetic service your landlord cancelled my property in Florence just a month before because she got a better booking and book with confidence is a farce they have not helped me when I needed it most. Overall pathetic travel service experience I have had

[Vrbo @VrboHelpDesk_]

@Jayologo We're sorry to hear about your experience. Please send us a direct message with:
.Your booking information,
.EmailAddress
.Phone number.
For our Guest Relations team to look into this for you.

[Jay @Jayologo]

@vrbo Hello VRBO, This is very simple, A guest is staying in my house and it’s one week now and i haven’t received my payout. Today is the 4th day since I reached out to your customer service and nobody has been able to tell me why they are holding my money. Please do the needful

[Vrbo @VrboHelpDesk_]

@amybrown412 Hi there, we're sorry to hear this. We completely understand how frustrating it can be when waiting for an issue to be resolved.Please follow back and share your reachable phone number via DM. Thanks!

[Amy Brown @amybrown412]

@Help_Vrbo @vrbo Once again, I've been asked for my number so someone from the "higher team" can reach me to rectify the situation and I still haven't heard back. We were meant to leave this morning and check in a few hours from now and no one has attempted to help me find a solution .

[Vrbo @VrboHelpDesk_]

@IslanderACK We're sorry to hear about your experience. Please send us a direct message with:
.Your booking information,
.EmailAddress
.Phone number.
For our Guest Relations team to look into this for you.

[Vrbo @VrboHelpDesk_]

@John2137318 We're sorry to hear about your experience. Please send us a direct message with:
.Your booking information,
.EmailAddress
.Phone number.
For our Guest Relations team to look into this for you.

[John.Smith.2137318 @John2137318]

@Joecm123 @vrbo @TravelLeisure Joseph, I tracked down the number for their HQ in Austin and got my issue resolved. Hope this helps. I can track down the email and phone if you can’t find it.

[Vrbo @VrboHelpDesk_]

@Dometi_ We're sorry to hear about your experience. Please send us a direct message with:
.Your booking information,
.EmailAddress
.Phone number.
For our Guest Relations team to look into this for you.

[Dometi Pongo @Dometi_]

.@vrbo I’m disgusted. Thank GOD, I had alternate accommodations in Oak Bluff. Because this is property in Chappaquiddick is uninhabitable and should have never been on this platform as a luxury listing. @PigmentIntl needs their money back for this asap.
(Btw, That black stuff on the wall in the last picture is MOLD.)

[Vrbo @VrboHelpDesk_]

@lusyhej We're sorry to hear about your experience. Please send us a direct message with:
.Your booking information,
.EmailAddress
.Phone number.
For our Guest Relations team to look into this for you.