@Alexa_Support I've contact the @bbb_us & @FTC because it's shameful and unethical how you treat people. Not responding to a valid complaint & not offering a phone number for customer service is terrbile
@Alexa_Support I cancelled my acct after a trial but it never went through. Now I'm told by your support person "Debbie" that my money wont be refunded. this is unethical since you can see that there has been no acct. activity since the trial ended.
@Alexa_Support I understand your terms. But clearly this is a different situation where I THOUGHT I CANCELLED. There is nothing in your terms about this...and there is nothing about what you will do for people who have not used your tools. This is disgraceful that you won't address this. Plea
@AlexaInternet I have had a terrible experience w customer support. I tried canceling my acct. but it never went through. I've been charged for 3 mo. then told my $ would not be refunded. This is unethical given you can see that there has been zero activity since the trial ended.
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