Customer Support Team ™

Our Customer Relations team is dedicated making sure you're taken care of.Follow us and send a DM if you ever need assistance--- we're here to help.

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Philip Davis @DavisFerretd]

@waitrose What genius decided to put the cooking instructions on the inside of a label that you cannot read through the packaging, and well you pull the label off, it is stuck on. 12 Waitrose British Beef Meatballs. We had to look it up. Bloody ridiculous.

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Anthony @LDNNI2024]

@waitrose why does you’re employees judge people on how they look, am always followed ( it’s clear what there trying to do as intimidate me ) now am on you’re data facewatch, yet I never stole anything..
every thing I get I always pay, but still when I go back am followed..

[Customer Support Team ™ @WaitrosehelpDM]

@dagreeno Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Jeff Dunlop @dunlop_jeff9118]

@waitrose @SteveInHawkins I have emailed the managing director to complain plus emailed trading standards as the whole order process implies it’s guaranteed so it’s a false advertising gimmick. Never again shop independent shop local

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Madison🐀 @nycbunnymadison]

@waitrose I love you and all that, but SERIOUSLY-how can a cake that's 5" in diameter serve TWELVE?
Twelve what? Hamsters?
I'm not even entirely sure you could cut this into twelve without it disintegrating?
🙁

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Chris @chris2905621]

@Morrisons @sainsburys @waitrose Your lottery machines in Eastbourne don't work properly, never read the play slip properly. The staff say this is always happening. National Lottery said you will need to get in touch with them if the machines are not working correctly.

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[TO @gray1404]

@waitrose Good Afternoon, Am I able to return an item to a Waitrose store for a refund because I have changed my mind and there is nothing wrong with the item? The item is a bottle of a drink and is unopened and I still have the receipt. Many thanks

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Howard Ling @g4cch]

Somehow we got what we ordered @waitrose

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Joe @joepatr]

@waitrose Hi Waitrose, please feed back to your buyers that these grapes are absolutely awful. Had four packs of these now (bought on different dates) and they’re all the same, very soft grapes, a number of which are squashed and they taste terrible.

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Sarah 😍💕 @wiltshiregal]

@waitrose Hi I shop in store several times a week, and have just noticed I haven't received any vouchers this week. Is there a problem? Thank you

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Stephen Keeler @stephenkeeler]

-2°C when I drove to @waitrose for my bi-Saturday food shop at 07.45. Black ice; treacherous driving and walking. But all is packed away and the sun is now bright and there’s nothing better than strong coffee, fresh croissants, French jam and Jacques Brel on the hi-fi.

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Simon Smith @Simoncitizen]

@waitrose sorry I don’t want to have your #app or use your app. You are discriminating against me as you only issue coupons this way. I have a card but what’s the point in scanning it up you do not give me anything back. #HappyNewYear #Equality

[Customer Support Team ™ @WaitrosehelpDM]

@Foldgate290444 Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Foldgate @Foldgate290444]

⁦⁦This is how ⁦@Tesco⁩ make Billions of £ profit a year from their customers in a cost of living crises, selling mouldy old satsumas as ‘Tesco Finest Emperor Oranges’ better off ⁦@waitrose⁩ there prices are better then Tesco top quality

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Jeremy White @jeremyiwhite]

@NoContextBrits @paullewismoney I’d always choose @Tesco over @waitrose. The latter couldn’t even be bothered to reply to my complaint when one expensive item was double scanned in my shopping.

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Paul @punkrockbilly]

@waitrose how do you justify charging 1.60 for 2 onions.? When I put them on your scales and pressed "onions" they came in at 52p.. So paying £1.28 for a net.? So I removed the net and paid 52p. 1-0 to me. #onionscam

[Customer Support Team ™ @WaitrosehelpDM]

Thank you for reaching out. I’m Mark from the Customer Relations Team and I’m here to assist you directly. Could you please follow back share your email address and phone number via DM? I’d like to look into your concern personally and ensure you receive the support you need.

[Dictator Band Fan Club @DictatorsFC]

@ubereats_uk hi I just ordered some stuff from @waitrose but you didn’t pass on the my Waitrose discount despite me linking my account. Looks like you just trousered the difference.