WB Games Support

Welcome to the official @WBGames Customer Support page on X. If you would like assistance, please tag us, message us, or visit our website.

[WB Games Support @WBGamesSupport]

Thank you for following WB Games Support! We're here to help. When contacting us please include:
-The name of the game you need help with
-The platform you are playing on (PlayStation®5, Xbox Series X|S, PC, Steam Deck, Nintendo Switch™, Android, iOS, etc.)
-Any support ticket or help request numbers if you contacted us previously.
-A clear description of the issue you are having.

For account related issues, send us a DM. You can also find self-help resources at https://t.co/7ImiO7m4U2

[WB Games Support @WBGamesSupport]

@Kaibacorp78 At what point does the game crash? Does it allow you to start the fight at all? This information will help the developers track down what could be going on here.

[WB Games Support @WBGamesSupport]

@Tom18396610 Does this issue persist through a reinstall? Keep in mind you will need to have your MKM save backed up via a WB Play or WB Games account in order to restore your progress after uninstalling!

[WB Games Support @WBGamesSupport]

Hey hernan! Are you still experiencing this issue? If so, does this continue to persist through a device restart or a reinstall of the app? Before reinstalling, make sure your profile is bound to a WB Play or WB Games account, or else you won't be able to log back in and restore your old progress!

[WB Games Support @WBGamesSupport]

@BrentJThomas Where in the account creation process are you having trouble? Are you creating it from in-game or in a browser?

[WB Games Support @WBGamesSupport]

@calvinsnick Hey Calvin!

Sorry to hear about your lost save! 😬 Feel free to send us a DM with as much of your account info as you can gather together and we can lend a hand with account recovery!

[WB Games Support @WBGamesSupport]

@Princek_antwi @MKMobileGame Hey antwi! Sorry to hear about the crashing issues. We suggest giving the following steps a try before launching the game again: https://t.co/zgcOnNckBW. Let us know if they clear things up! 🙂

[WB Games Support @WBGamesSupport]

@Tom18396610 Hey Tom!

Sorry you're running into this issue. Are you referring to team presets, talent presets or both?

[WB Games Support @WBGamesSupport]

@GoOfSr29 Noted and will be sent out to the team for another look. Thank you!

[WB Games Support @WBGamesSupport]

@serenedavid2000 Hi! The game team is aware of the graphical and performance issues with the new arena and are actively looking into it. Thank you!

[Mortal Kombat 1 @MortalKombat]

We’re aware that matchmaking is currently not working as intended for MK11 on Steam. Our team is aware of the issue, and we’ll share an update as soon as we have more information on when service will be restored.

[Mortal Kombat Mobile @MKMobileGame]

We are investigating several live issues including the Complete All Daily Trials task and low performance in the new Khaosuem. The known issues list has been posted to Announcements in the MK Mobile Discord:
https://t.co/RXjockaZwd

Thank you for your patience and understanding.

[WB Games Support @WBGamesSupport]

@ZETAIMBACK Glad to hear it! Enjoy the new update! 🥷

[WB Games Support @WBGamesSupport]

Sorry those didn't work for you. Is your app currently up to date with the latest update that came out on Wednesday?

You've also mentioned not wanting to lose your progress as well via a reinstall. Is your game bound to either a WB Games or WB Play account? If so, you can log back into your save post-reinstall via those methods.

[WB Games Support @WBGamesSupport]

@Treevors1 That's an issue the team is currently aware of and will be resolving ASAP. 🫡 Thank you for the report!

[WB Games Support @WBGamesSupport]

@radisic_rade No worries! Happy to get it all cleared up 😁

[WB Games Support @WBGamesSupport]

@ApheZAng Thanks for the info! This'll help the team out a lot during their investigation 🙏

[WB Games Support @WBGamesSupport]

@DinnuNehra78488 Thanks for the extra info Dinnu! This'll be a big help while the team investigates this 🙂

[WB Games Support @WBGamesSupport]

@mk11_the Thanks for letting us know! We'll pass it along to the team while they take a look into things 🙂

[WB Games Support @WBGamesSupport]

@radisic_rade Worry not, this one's definitely not a bug. 🙂

Assassin Mileena is indeed locked until Tier 60 with purchase of the Premium+ pass.