Webcentral

Australia’s largest & best full service digital partner for small to medium businesses, creating winning digital solutions to support business growth.

[Webcentral @WebcentralAU]

What does your business do? How long have you been with us? Drop it below or DM us.

[Webcentral @WebcentralAU]

@HighlyMiffed Hello, our team applied a solution to mitigate the issue, and everything should be working as expected. Please feel free to check and contact our support team if you need assistance. We will be more than happy to assist.

[Webcentral @WebcentralAU]

@BuyWhiskyOnline Good Morning! Thanks for your feedback so far, would you mind if we reach out privately and open a ticket to get some further feedback, where we can improve your online portal? If there is any issues you have the moment, we can also take a look. -Sam, Customer Advocacy

[Webcentral @WebcentralAU]

@smws_matt Hi Matt, thanks for reaching out! Your account was set as “Delegate,” limiting some features. We’ve fixed that and sent an email with more details. Our updates aim to improve performance and usability, and we’re here to keep your experience smooth. -Dyane, Customer Advocacy

[Webcentral @WebcentralAU]

@JonoHerrman Hi Jonathan, Thanks for reaching out, our senior tech team fixed the setup on your account. We shared the update in ticket WCG-ETX-436-51965. Please check the latest message and let us know if all's working. If you need anything else, we're here to help. -Dyane, Customer Advocacy

[Webcentral @WebcentralAU]

Are you considering transferring to a different domain provider?

Webcentral can deliver a seamless transition for your business thanks to our detail-oriented team, where you can experience the service of a trustworthy provider.

https://t.co/SwvMxJ7TeT

#domainregistration

[Webcentral @WebcentralAU]

@shutterbugs74 Hi Louise, Thank you for reaching out to us and your patience so far with the recent Legacy email issue. I have found your account and will reach out to you private to see where we can assist.

-Sam, Customer Advocacy

[Webcentral @WebcentralAU]

@tearfulxsoul @articulationapp Hello Kylah. 
I can share with you how to do it if your hosting plan is with Webcentral. Almost all hosting providers operate similarly (please visit: https://t.co/IwMOE4roS7). I can only share this as a guideline, but we suggest contacting your host provider. Have a great day.

[Webcentral @WebcentralAU]

@shiftrefresh Hi Lee! You can always contact us via live chat or phone for the quickest support or even requesting a password reset if there is trouble accessing your account. Please feel free to DM us your account reference or email so we can investigate. Sam, Customer Advoc

[Webcentral @WebcentralAU]

@swhillance Hey Sam, thank you for this feedback! That is an excellent point so thanks for bringing it to our attention. I've passed this onto our team and if we have any upcoming changes to the portal, we'll be sure to let you know!

Thanks,
Kaitlin

[Webcentral @WebcentralAU]

@GTsambourakis Thanks for reaching out! Our dedicated phone support is available 8 AM - 5 PM AEDT on 1300 638 734 and our live chat crew are available 24/7. We believe in the personal touch - our live chat team are all authentic humans ready to help sort your technical issues.

Maria, Advocacy

[Webcentral @WebcentralAU]

@ByeKell Hi Kell,

Sorry to hear that! We’d love to look into this for you. Please provide a domain name, account reference, or email address so we can locate your account and assist further.

Thanks!
– Kaitlin, Customer Advocacy

[Webcentral @WebcentralAU]

@terrorbiteagain Hi Grant
Thank you for contacting about your emails, its never great to see them stop working! While it can be for a many reasons, like domain needing to be renewed or DNS, our 247 team can get to the bottom of it, let us know a case number so we can followup!
-Sam, CustomerAdvoc

[Webcentral @WebcentralAU]

@prupil Hi Paul! Thank you for your reaching out and being security-minded, we can confirm there have been no security breaches on our systems. I have found your ticket and look forward to following up with you there, where we can communicate securely.
-Sam, Customer Advoc.

[Webcentral @WebcentralAU]

@Fem_Kill_Joy Good Afternoon! Thank you for your patience so far, we are in the final stages of the maintenance. All your zones are still there and should be working, however I will reach out to to see if we can get something sorted just before we get things finalised.
-Sam, Customer Advocacy

[Webcentral @WebcentralAU]

@BlackGeoff Good Afternoon,
We are always here to support our customers, whether it be via a case, chat or call. We do take authenticating very seriously, we ask that you private message us your support case number or account reference. We can then followup with the team.
-Sam, Cust. Advoc.

[Webcentral @WebcentralAU]

@JesseVenables Hi Jesse,
Thank you for being so security-aware. There has definitely not been any security breach on our side. If you would like us to investigate anything within your account, please reach out to our care team or raise a ticket in your Console. All the best!
-Sam, Cust. Advoc.

[Webcentral @WebcentralAU]

@rishisamuel Hi Rishi,
That's no good to hear, we would love to investigate what may have gone on with domain registration/transfer but couldn't find a support case or account. Thank you for this feedback, its a goal to always be improving the domain-management experience!
-Sam Customer Adv.