Weiwen Lau

[Weiwen Lau @WeiwenLau]

@lufthansa Hello Nina,

Thank you for help. Hopefully we can resolve this soon.

[Weiwen Lau @WeiwenLau]

@lufthansa I want to complain about your customer care service. Not do they only respond very slow (1 week), but somehow they just cannot manage to understand my compensation request for 2 different bookingcodes. I have explained my situation for over 5 times since October(!)

[Weiwen Lau @WeiwenLau]

@lufthansa My last correspondance with the customercare is FB ID 36607246. Thank you in advance

[Weiwen Lau @WeiwenLau]

@lufthansa It's been some time ago I complaint about not getting any response from here or your customer care. Can you please settle my compensation request? I have already been trying for 4 months already...

[Weiwen Lau @WeiwenLau]

So I ask of you to please takes these inqueries seriously because it has already taken way too much of my time to keep explaining it to the customer care. The reference is FB ID 36607246. Thank you in advance.

[Weiwen Lau @WeiwenLau]

I understand they want to make it as difficult as possible for the consumer to get the compensation back, but this is ridiculous. After so many times explaining my situation somehow Mohit cannot understand the difference between the 2 booking codes I have mentioned and explain

[Weiwen Lau @WeiwenLau]

@SingaporeAir I keep hearing every week I need to be patient. And I understand it's busy times currently. But it's very disappointing that even after a month there is no update at all. My references are S-2022-08-2112836 and S-2022-09-2146527. So please respond...

[Weiwen Lau @WeiwenLau]

@SingaporeAir Hello Sir / Madam,
It has been more than a month ago since I have reached out to your customer service for compensations for my cancelled flight and costs I made to get to my destination to catch my transit flight. Until now there has been no response at all

[Weiwen Lau @WeiwenLau]

@SingaporeAir Dear Sir/Madam, another week has passed without any reply from the customer service about the disruption form I submitted. I want an update on this matter, because it has been quiet for more than 2 weeks now!

[Weiwen Lau @WeiwenLau]

@SingaporeAir Dear sir/madam, a week ago I had submitted documents due to the disruption in one of the flights I had. So far still no reply, can you give me an update on that matter? My referencenumber is S-2022-08-2112836. Thank you in advance