@bethshaw28 Hi, Sorry to hear you are struggling to find our Adult Grain Free Fish dry food. Could you please DM me your postcode and we will be able to help locate our product for you. We are not discontinuing this product. Kind regards, James Wellbeloved.
@karljordinson We're sorry to hear that your struggling find our products in Pets at Home. Could you please DM us your postcode the product you are looking for and I will be able to tell you where you can purchase our products. Kind regards, James Wellbeloved.
@hairbearclare Hi, We're sorry to hear Bobby is disappointed. I'll make sure that your comments are fed back to our marketing team who continually review our range of products. Kind regards, James Wellbeloved.
Weโre delighted to present our BRAND NEW pack design, making it easier than ever to select your furry friendโs favourite food ๐ถ๐ฑ๐พ
The new designs are being rolled out across stores now, so keep an eye out for them over the coming months.
https://t.co/IUlK7Rkm4x
@AbZeCa Morning, how strange! We're looking into why you're unable to DM us. In the meantime, could you complete one of our contact forms? Just put FAO Paige, and I will pick it up.
https://t.co/juPhFX9Bcr
Kind regards
Paige JWB Pet Parent Partner
@skp20040 Hi, Unfortunately we cannot control how retailers price our products. You can be assured if you order through our website https://t.co/thQIo8I0pL our prices stay the same . Kind regards, James Wellbeloved.
@39nickyjane Hi, Due to high demand and with the lack of HGV drivers and fuel, there are some products that are currently running low in stock. Please be assured we are working really hard to make sure all retailers can stock our food. Kind regards, James Wellbeloved.
@teresathorne Hi Teresa, our factory is working really hard to get our products back in to stock as quickly as we can. It will take a few weeks to get back to normal and we're sorry for the inconvenience caused. Kind regards, James Wellbeloved
@MattMCPlayz Hi Matt, at this moment there aren't any plans to bring it back, but I'll make sure that your comments are fed back to our marketing team who continually review our range of products. Kind regards, James Wellbeloved
@Phe78012340 Hi there, we're not able to send you a DM, we can only reply to incoming DM's. You can send us an email instead via the contact us page on our website - please quote your twitter username in the comments of your message: https://t.co/IhPLByjjUK
Kind regards, James Wellbeloved
@Phe78012340 Hello, thanks for getting in touch. I'm sorry to tell you that we no longer make Senior Small Breed Grain Free food. I'll make sure that your comments are fed back to our marketing team who continually review our range of products. Kind regards, James Wellbeloved
@MotivatedEdu Hi, thanks for getting in touch. We are working in partnership with TerraCycleยฎ, on a Pet Food Recycling Programme, to help recycle your empty pet food packaging. Your local authority will also be able to tell you whether they recycle the dry food bags. Please DM us for more info
@djr3yes Hi thank you for getting in touch. We can confirm that we are not linked in any way to the Pancytopenia outbreak, or Fold Hill Foods Ltd. Please DM us for further information. Kind regards, James Wellbeloved.
@Briggs81Mark Hi Mark, thank you for getting in touch. Would you be able to DM us your dogs current weight so we can work out the feeding guidelines for you? Kind regards, James Wellbeloved
@CavanaghUna Hi Una, thank you for tagging us! I'm afraid we don't offer samples, however we do produce smaller bags of our food (1.5kg) which could be purchased to try. Kind regards, James Wellbeloved