Wendy Murphy

[Wendy Murphy @WendyKernMurphy]

@united
sent me a link to #unitedcares to issue me a ticket refund. It said my confirmation # was invalid, my ticket # was invalid, and they couldn't find my info using my MP Account #disappointing #uniteddoesntcare

[Wendy Murphy @WendyKernMurphy]

@united I bought a full fare Bus. class ticket seat 10A. I was notified of an equip. change and was assigned seat 1E. I checked in and had a boarding pass for that seat. Next morning I was downgraded to economy seat 53D. No explanation or refund. Finding a new airline.