Playing the Enemy: Nelson Mandela and the Game That Made a Nation eBook: John Carlin - Just finished. Inspired movie Invictus. Great story. Tons of lessons learned from Mandela on relationship bldg, politics, and leadership. Highly recommended. https://t.co/u8EFT9GhzB
Amazon Almost Killed Best Buy. Then, Best Buy Did Something Completely Brilliant | https://t.co/TAeF8al2Ay https://t.co/0vNpODcVd6 Lots to learn in this case study of how a new leader identifies customer value and pivots his team to meet that value. #Lean
Study shows how different types of college dorms can affect grades. “...some parents believe that apartment-style living spaces will benefit their children. But many students find the apartments make them lonely, despite giving them more privacy and space” https://t.co/IUSpVwDV35
Tell Employees What You Want Them to Strive for (in as Few Words as Possible) https://t.co/Y8ljkda6kU “Any time you craft an idea that you want people to remember easily, if the idea can be said out loud in under three seconds, the chances of usage go up dramatically.”
Understanding Fake Agile. “Agile and bureaucracy are mutually incompatible: in the medium term, only one can survive.” #agile#scrum#lean https://t.co/LBjIw0RPnt
Customer Journey Mapping: 10 Tips for Beginners https://t.co/EjUXdi3xR7 Tip 1. Be clear on what you want to accomplish. Customer journey maps are excellent at showing the gaps between customer expectations & perceptions of the actual experience at key steps along the journey #UX
What's The Purpose Of College? @Forbes https://t.co/v93aDKoqbQ “Make no mistake, many of us see the purpose of college as both a job-driven & a life-driven purpose. But our dialogue is horribly stuck in the muck of an either/or debate on these two fronts” #cdnpse#cdnsa