Yesterday we popped over to Robson Grove for a community check-in event - complete with a skip for residents to make use of! ๐ ๏ธ It was great to catch up with a few customers, and Colette even made a new four-legged friend, Bella the dog ๐พ
Last week marked the final day at Raven Court, where we fitted brand new windows for the residents. Theyโre absolutely thrilled - no more draughts, just cosy, toasty homes ready for winter! โ๏ธ๐
Getting to know you helps us support you better. ๐ค
When we ask questions about you, your health or any challenges you face, itโs so we can deliver services that meet your needs. ๐
Your information is always held securely. ๐
#WarringtonHousing#WHA
As of 27 Oct 2025, new legal standards known as Awaabโs Law are in effect. ๐ They ensure issues like damp, mould and other serious hazards are fixed quickly and safely in social housing.
At WHA, we fully support this change and are committed to keeping your home safe.
#AwaabsLaw
Our team braved the cold and windy weather to visit one of our stock transfer sites today! ๐ฌ๏ธ
We spoke with residents, gathered feedback, and heard some great comments including โRepairs have been dealt with quickly.โ ๐ช
Thank you to everyone who shared their thoughts! ๐
๐ Great news! Over 90% of our customers are satisfied with the overall service we provide at WHA.
Weโre proud of this, but weโre not complacent. Weโre listening to your feedback and focusing on areas for improvement, because your views really do matter. ๐ฌ #Warrington
Itโs finally started to turn cold here, and we know that can mean higher heating bills. If youโre struggling or need advice on keeping your home warm this winter, please get in touch - weโre here to help.
Your voice matters! ๐ฌ As a valued WHA customer, youโre a key part of our business. There are lots of ways to get involved and share your thoughts. If youโre interested in getting involved more, get in touch!
Cobbs Infant School visited Epsom Gardens yesterday to sing for our residents as part of the Harvest Festival ๐ถ๐ Everyone had such a lovely time listening to their beautiful voices - it really brightened the day! ๐
Following Customer Service Week, we want to keep improving ๐ฌ
If our service didnโt meet your expectations, scan the QR code and tell us - your feedback helps us do better. Weโre listening. ๐ฒ #warringtonhousing
Today is World Mental Health Day ๐ If you or someone you know is struggling, visit Warrington's mental health website for guidance and support: https://t.co/4WSN02ML6J
Itโs World Mental Health Day on Friday 10 October ๐
This year to support the day, a special film is being shown in the town centre to promote the mental health support groups we have in Warrington ๐๏ธ
Find out more ๐
๐ Today is #WorldMentalHealthDay ๐
This yearโs theme: โAccess to services โ mental health in catastrophes and emergencies.โ
Crises can take a toll on our wellbeing, often when support feels hardest to reach.
Find local support links here: https://t.co/A8bjZDUPav
๐ฌ Itโs National Customer Service Week and this yearโs theme is โMission Possibleโ.
Our Customer Service Team aim to resolve queries the first time with a โwe can solve itโ attitude ๐
Had a great experience with the team? Weโd love your feedback! @instituteofcs
A huge congratulations to Leah from @MetroPlumbUK (one of our most-loved suppliers) on being named Hero of the Year at their annual event! ๐
WHA customers are lucky to have her supporting them - her dedication and hard work make a real difference. ๐
Sharing our Annual Report again - have a read and see some of the things weโre proud of this year, including:
App for victims of antisocial behaviour
Improved satisfaction levels
100% of homes meet Decent Homes Standard
Thereโs more weโre proud of - read the full report ๐