Vic Whittaker

[Vic Whittaker @WhittakerVic]

@TravelRepublic We just found out our holiday in 4 days was cancelled by looking at the app. No email, no correspondence, no confirmation that we will get a full refund. Your customer service is diabolical. There is no way to reach you, you ignore our DMs, our CSRs and our tweets. AWFUL!!!

[G @GeeDyson]

@TravelRepublic Please respond to my DM, you have cancelled our bookings for the 29th July out of the blue last night on the app but not provided any email confirming this. I need more clarification as my flights are still showing booked with TUI! The lack of communication on this is terrible!

[Lyndsey @LyndsOrm]

@TravelRepublic Absolutely appalling service. We happen to look at our app and it shows our holiday in less than 4 days is cancelled. No emails, no replies to CSRs, no information about refunds. SUCH A LET DOWN!!!

[Vic Whittaker @WhittakerVic]

@TravelRepublic We just found out our holiday in 4 days was cancelled by looking at the app. No email, no correspondence, no confirmation that we will get a full refund. Your customer service is diabolical. There is no way to reach you, you ignore our DMs, our CSRs and our tweets. AWFUL!!!

[Vic Whittaker @WhittakerVic]

@TravelRepublic PLEASE REPLY TO OUR DMs URGRNTLY.

[Vic Whittaker @WhittakerVic]

@TravelRepublic @MoneySavingExp @BBCWatchdog @ABTAtravel @ATOLprotected @CitizensAdvice URGENT PLEASE REPLY on your app it shows our holiday is cancelled, no email, no DM, no other correspondence. Is this an error, as flight and hotel still confirming our booking!!!!!

[Vic Whittaker @WhittakerVic]

@TravelRepublic @MoneySavingExp @BBCWatchdog @ABTAtravel @ATOLprotected @CitizensAdvice URGENT PLEASE REPLY on your app it shows our holiday is cancelled, no email, no DM, no other correspondence. Is this an error, as flight and hotel still confirming our booking!!!!!

[Vic Whittaker @WhittakerVic]

@TravelRepublic URGENT PLEASE REPLY. We have just seen on your app that our holiday due in 4days has been cancelled. The flight is still going and the hotel has confirmed we have reservations, so why have you cancelled it! We have had no email, is this an admin error?

[G @GeeDyson]

@TravelRepublic please can you respond to my DM urgently, thanks

[Vic Whittaker @WhittakerVic]

@TravelRepublic URGENT PLEASE REPLY. We have just seen on your app that our holiday due in 4days has been cancelled. The flight is still going and the hotel has confirmed we have reservations, so why have you cancelled it! We have had no email, is this an admin error?

[Vic Whittaker @WhittakerVic]

@TravelRepublic @BBCWatchdog @MoneySavingExp @ABTAtravel We travel in 8 days, please can you reply to our numerous CSRs, tweets and DMs. We’re desperate to go on holiday! 3 booking refs/3 families - details in DMs/CSRs. Thank you

[Lyndsey @LyndsOrm]

@TravelRepublic We travel in 8 days, please can you reply to our numerous CSRs, tweets and DMs. We’re desperate to go on holiday! 3 booking refs/3 families - details in DMs/CSRs. Thank you

[Vic Whittaker @WhittakerVic]

@ashleighjanemc @Rachael79061097 @TravelRepublic Oh sorry to hear that. Hope you get it all sorted 🤞

[Vic Whittaker @WhittakerVic]

@Rachael79061097 @ashleighjanemc @TravelRepublic Oh no, who were you flying with? Was it only cancelled today on your day of travel?

[Vic Whittaker @WhittakerVic]

@Rachael79061097 @ashleighjanemc @TravelRepublic We are in the same boat, but due to travel next week. Did you ever hear from them? Did you just turn up for your flight or decide against it? If you did go, hope you managed to get away and all goes well!

[Lyndsey @LyndsOrm]

@TravelRepublic travelling in 9 days, desperate to get away on holiday but we know our hotel Ramira Beach is shut. They have kindly moved us to Blue Domes but we need you to confirm this for us please TR. 3 families travelling together. See previous tweets/DMs @mitsishotels

[Vic Whittaker @WhittakerVic]

@TravelRepublic @BBCWatchdog @MoneySavingExp Still waiting for our reply on 3rd July, plus our other 4 CSRs since. Clearly you are falling well behind your 3 day response time as stated on your website!

[Vic Whittaker @WhittakerVic]

@TravelRepublic we are travelling in 9 days, (3 families, 3 bookings). We have all repeatedly tried to contact you (CSR, Facebook DM, Twitter DM) to get a status update. NO REPLY. What does it take to get any kind of response?

[Vic Whittaker @WhittakerVic]

@manairport as a frequent traveller from Manchester I can honestly say I have never seen such a shambolic situation as per T1 security this morning. The rudeness I observed from your security staff to other passengers was appalling, I think you need a lesson in customer service!

[Vic Whittaker @WhittakerVic]

@HughFW @MattHancock It also has to start at school, with children being educated on healthy eating, healthy lifestyle choices, exercise and healthier cooking skills. We (as parents) are also responsible, but the message has to be reinforced at school.