@AmericanAir AA878 after keeping my family on the runway for 3hrs until customs closed, AA left them overnight to sleep on a dirty airport floor, no food or water. Then refused to rebook..causing us to rent a car to drive 550 miles home. Spent $5k on tickets.
@AmericanAir@AmericanAir AA879 Just sent record locator. $5k spent on tickets for this trip. Anything outside of discounts, vouchers or reimbursement is unacceptable. Slept on a dirty floor, no food or water, couldn’t leave because customs was closed. Yet your staff left for s comfy night.
@AmericanAir AA879 We are now in a rental. My family is driving from SC to Virginia. While your staff left the airport my elderly parents and nephews slept on a dirty @$$ floor, no food or water. Im livid.
@Americanai3r Any help outside of vouchers, reimbursement or discounts is unacceptable. I will dm you guys now. My family is in a rental car driving after sleeping on a dirty @$& airport floor. No food or water, while your staff had a comfy night.
@AmericanAir AA879 also believe ya kept us on the plane to not have to pay for our hotel. Your staff left and the airport is closed. This is so unsatisfactory. Nobody has returned our calls. We slept on this dirty ass airport floor with no food or water!
@AmericanAir AA879 and your staff offered no incentives or vouchers! Simply told us to file a complaint and left us in the airport. What hotel did they check in? And I still have not received a call back!!!
@AmericanAir Flight AA879 delayed in Charleston, SC w/my family of 6, including elderly mother. You guys left us in the plane for 3 hrs. Finally released us when customs is closed so we are unable to depart. Now we have to spend the night in the airport w/no food or water!
@KeithEricBenson @queenie4rmnola Thank you for pointing that out. The actual stat was in some major cities “up to 70%”. I changed it. Good catch brother.