WestNetworks Cares

Customer Care @ WestNetworks - We're here between 7am and 11pm

[WestNetworks Cares @WNICares]

We're hiring. Groundwork labourer in Ilton, Somerset, UK https://t.co/e5SDpSAzA3

[WestNetworks Cares @WNICares]

[status] Investigating: We’re sorry, we have an unplanned outage reported in Stockton. Engineers are investigating. https://t.co/og8UYFSyP2

[WestNetworks Cares @WNICares]

We've got a Christmas connectivity treat for 9.5m homes and businesses, on top of the 20m full fibre premises we cover via Openreach already. #Christmas #treat

[WestNetworks Cares @WNICares]

Our esim solution gets stronger in Essex.

[thinkbroadband.com @thinkbroadband]

Virgin Media O2 brings standalone 5G to Essex https://t.co/UpJbHgajO5

[WestNetworks Cares @WNICares]

We are growing our product range to suit customer requirements. We've had feedback to fix patchy mobile coverage. We've secured a partnership with VM02 and VodafoneThree to create a data only eSIM that uses the strongest signal, covering many rural areas with the fastest speeds.

[WestNetworks Cares @WNICares]

Our Connectivity Dashboard is unavailable, our team is investigating.

[WestNetworks Cares @WNICares]

[status] Investigating: We are investigating a targeted denial-of-service (DoS) attack. Mitigation measures are already in place and we continue to monitor the situation. https://t.co/7t54ZE1C6z

[WestNetworks Cares @WNICares]

@MuhiksanYKS Fake account. Fake post

[WestNetworks Cares @WNICares]

Our taunton POP is having power grid upgrades tomorrow and will be running on backup power, with reduced resilience, it will be at risk of outage. We apologise for any disruption caused. https://t.co/D0mPwSC3kt

[WestNetworks Cares @WNICares]

[status] Monitoring: We are encountering some frequency issues in and around Watchet causing intermittency for some customers. We're actively working on resolving this issue as fast as we can. https://t.co/ca7Hh1Z2gV

[WestNetworks Cares @WNICares]

[status] Completed: The scheduled maintenance has been completed. https://t.co/aFvjTOgMTz

[WestNetworks Cares @WNICares]

[status] Scheduled (Mar 27, 2025, 00:00 GMT): Whilst engineers are working on the network, customers connected in Sheffield, Swindon & Worthing may experience a loss of service. The outage may only last for 30 minutes, however a 6 hou… https://t.co/Q44c1hSBhE

[WestNetworks Cares @WNICares]

[status] In Progress: Scheduled maintenance is currently in progress. We will provide updates as necessary. https://t.co/2hiVLOhQxV

[WestNetworks Cares @WNICares]

We've got some exciting UK Broadband news coming tomorrow.

[thinkbroadband.com @thinkbroadband]

Tracking of Openreach full fibre rollout breaks 17 million premises milestone https://t.co/LBXFZvJzUY

[WestNetworks Cares @WNICares]

Track installs at https://t.co/qEDh6IjpFR with notifications.

[WestWiFi @westwifi]

With Snow forecast, we are monitoring the situation and planning engineer workloads. Installations shouldn't be impacted unless it's unsafe to climb.

[WestNetworks Cares @WNICares]

Our hosting team has been busy over the holidays, building infrastructure to increase cost efficiency while strengthening
quality, performance and features. Exciting start to 2025

[Nationhost @nationhost]

Mercury has been successfully moved. We are now in a more stronger stance entering 2025 and without hindering quality, performance or features in the drive to be more cost effective. This success is all down to our team, customers and partners. Thank you

[WestNetworks Cares @WNICares]

Resources are stretched across the south west with reports of many impassable routes due to many trees down. Peak wind gusts due tomorrow so please be patient if your encouraging issues. Our own and our supply partners engineers are working around the clock to resolve outages.

[WestWiFi @westwifi]

Storm Bert is already causing issues with more on the way. Our engineers are out dealing with emergency call outs only. Please report issues online, by freephone or our new whatsapp.

[WestNetworks Cares @WNICares]

[status] Investigating: At 10:28 this morning the port serving this access point failed. Reboots are not working and is unavailable therefore engineers have been dispatched and have arrived on site. We appreciate the concern and we en… https://t.co/YqNAEiVcQs

[WestNetworks Cares @WNICares]

[status] Scheduled (Jun 10, 2024, 00:00 BST): Work is being carried out to replace the pair of MPS switches at Taunton exchange, from a pair of Huawei NE40s to a pair of Juniper ACX5448s. This will also increase port count from x12 10… https://t.co/ZTUkHweiPQ