Tiago Santana

🏛️ fully bootstrapped

[Tiago Santana @worldwithTiago]

I am loving awareness

[Tiago Santana @worldwithTiago]

If I can't explain it to a tired friend at 11pm, it's not ready.

[Tiago Santana @worldwithTiago]

I am not waiting for confidence. I earn it by keeping promises at scale.

[Tiago Santana @worldwithTiago]

After hours, a caller would ask to talk to a person and Petunia promised a callback. The message went nowhere. Now it gets written down and reaches the office, so someone actually calls back.

[Tiago Santana @worldwithTiago]

When a returning caller wasn't found, the office kept getting requests to merge duplicate records. Now Petunia asks what other name the account might be under and passes that along, so the right customer gets matched.

[Tiago Santana @worldwithTiago]

@paulg How does one not lose the sparkle?

[Tiago Santana @worldwithTiago]

Ivy is one screen where I watch how every company and project is doing, so nothing slips. It couldn't show me when the machine behind it was straining, and one ran hot all day unseen. Now that shows up too.

[Tiago Santana @worldwithTiago]

Our writing system was about to publish a batch that would have quietly overwritten two articles we'd edited by hand. We caught it and kept our versions, so the work we put in stayed put.

[Tiago Santana @worldwithTiago]

Chamomile writes articles so a local business gets found. It had started quietly restarting every few minutes, cutting off work already underway. We found what was tripping it and fixed it, so the writing keeps running.

[Tiago Santana @worldwithTiago]

What do you mean, “theres no WiFi?“

[Tiago Santana @worldwithTiago]

What do you think happens when you die?

[Tiago Santana @worldwithTiago]

@craigweiss be careful what you wish for lol

[Tiago Santana @worldwithTiago]

https://t.co/NLZyP5g8UY

[Tiago Santana @worldwithTiago]

https://t.co/fLtIxvHxSY

[Tiago Santana @worldwithTiago]

https://t.co/H8WdQoJu24

[Tiago Santana @worldwithTiago]

Work that compounds is better than work that impresses.

[Tiago Santana @worldwithTiago]

The phone agent now knows who's calling before it answers.

[Tiago Santana @worldwithTiago]

well that was fun

[Tiago Santana @worldwithTiago]

Fuuuuu

[Tiago Santana @worldwithTiago]

So much noise

Hard to know what’s real

[Tiago Santana @worldwithTiago]

https://t.co/lnSpJtn3Bo