WOW! Care

Welcome! WOW! Care provides details on current service outages. If you need support, call 1-866-496-9669 for residential or 1-855-940-4969 for business.

[WOW! Care @WOWCare]

Services in Columbus, GA have been restored. We appreciate your patience as our teams worked all day to repair the aerial fiber line that was damaged by a large truck. While outages of this nature are rare, we acknowledge that doesn't make them any less inconvenient.

[WOW! Care @WOWCare]

Earlier today, a truck damaged an aerial fiber line in Columbus, GA, causing an outage for some customers. Crews are repairing it, with full restoration expected in 5–6 hours. We understand the disruption and appreciate your patience.

[WOW! Care @WOWCare]

Some customers in the Columbus, GA area are experiencing a service outage caused by an aerial fiber line being torn down over the highway at 2331 Wynnton Rd, Columbus, GA. WOW! technicians are working hard to restore services as soon as possible. Thanks for your patience.

[WOW! Care @WOWCare]

Services in Troy, MI were restored last night. We appreciate your patience as WOW! technicians worked tirelessly to rerun the fiber line that was cut by a third party to restore services to the area.

[WOW! Care @WOWCare]

Technicians are on-site installing a new fiber line near 962 Sylvanwood St. in Troy, MI following a third-party damage that caused an outage earlier today. We expect service to be restored this evening and appreciate your continued patience.

[WOW! Care @WOWCare]

WOW! technicians have confirmed a third-party fiber cut near 962 Sylvanwood St. Technicians are on the scene working to restore services as quickly as possible.

[WOW! Care @WOWCare]

Some customers in the Troy, MI area are experiencing a service outage. WOW! technicians are onsite investigating a potential fiber line cut and will work to restore services as quickly as possible. Thanks for your patience.

[WOW! Care @WOWCare]

The service outage in the Central Florida area has been resolved. We appreciate your patience as our team worked quickly to restore services.

[WOW! Care @WOWCare]

Some customers in the Central Florida area are experiencing a service outage. WOW! technicians are onsite working to restore services as quickly as possible. Thanks for your patience.

[WOW! Care @WOWCare]

Some customers in the Montgomery area are experiencing a service outage due to a potential fiber line cut nearby. WOW! technicians are onsite working to restore services as quickly as possible. Thanks for your patience.

[WOW! Care @WOWCare]

WOW! technicians worked through the evening and successfully restored services across the Troy, MI area. We appreciate your patience as we worked quickly to re-run the fiber line after it had been cut by a third party.

[WOW! Care @WOWCare]

Update on Troy, MI outage: WOW! technicians are onsite re-running the fiber line and expect services to be restored this evening. Thank you for your patience.

[WOW! Care @WOWCare]

Update on Troy, MI outage: We confirmed that a fiber line was mistakenly cut by a third party near the intersection of 18 Mile Rd. and Rochester Rd. Our team is enroute to re-run the line to restore services and we appreciate your patience.

[WOW! Care @WOWCare]

Some customers in the Troy, MI area are experiencing a service outage due to a potential fiber line cut in the area. WOW! technicians are onsite working to restore services as quickly as possible. Thanks for your patience.

[WOW! Care @WOWCare]

The service outage in the Montgomery area has been resolved. We appreciate your patience as WOW! technicians worked quickly to re-run the cut fiber line to restore services.

[WOW! Care @WOWCare]

Some customers in the Montgomery area are experiencing a service disruption caused by a fiber line cut nearby. WOW! technicians are onsite re-running the fiber line and we anticipate services to be restored within 2-3 hours. Thanks for your patience.

[WOW! Care @WOWCare]

Power has been restored in the Southeast Michigan area after high winds caused a service outage. Services are back up and running, and we appreciate your patience.

[WOW! Care @WOWCare]

Some customers in the Southeast Michigan area are experiencing a service outage due to high winds in the area. Once it is safe to do so, WOW! technicians will work around the clock to make any necessary repairs to restore services as quickly as possible. Thanks for your patience.

[WOW! Care @WOWCare]

The internal system issue has been resolved and WOW! customers can now make payments online and by phone. We appreciate your patience as we worked to resolve this as quickly as possible.

[WOW! Care @WOWCare]

Due to an internal system outage, some WOW! customers are unable to make a payment online or by phone. Our team is working to resolve this issue as quickly as possible, and we appreciate your patience.