" [A]ttempting to control a technology is difficult, and not rarely impossible, bcz
during its early stages, when it can be controlled, not enough can be known about its
harmful social consequences to warrant controlling its development; but by the time
these consequences are "
Technology has
been defined as the “application of scientific knowledge to the practical aims
of human life” and “a capability given by the practical application of knowledge.” M-W
@USDOT policies are clear when it comes to delay and how @AmericanAir has to meet CX and service. Why make UX full of friction and difficult to follow and no one wants to answer clearly.
https://t.co/UY3fXEJQJS
@DFWAirport over 6 hours. @AmericanAir postponed the flight for over 7+ hours. CX Exp., not willing to give a hotel voucher nor taxi ride or meal. @AmericanAir Platinum help desk has no answer other than giving an email for customer relations. Do better https://t.co/UY3fXEJQJS
" The life of the law has not been logic; it has been experience... The law embodies the story of a nation's development through many centuries, and it cannot be dealt with as if it contained only the axioms and corollaries of a book of mathematics " Holmes
I don’t understand why curable blindness is a thing. Why don’t governments step in and help? Even if you’re thinking purely from a financial standpoint it’s hard to see how they don’t roi on taxes from people being able to work again.
@moephilogene It's time someone had to say it. Your customers are not naive. @BankofAmerica
My experience going to brick & mortar branch of BoA, bankers were always absent & default response was unless you are getting a mortgage, you can do other tasks on call or online.🤦🏽♂️ #CustomerService