Friendly reminder as we head into 10/16, #TaxTwitter:
Refusing to rescue someone from their own consequences is not the same as inflicting those consequences on them.
@LoganGrafTax I'm having a similar issue with my first come (with all docs), first serve, queue system. It's being largely taken up by clients without brokerage statements.
I've fudged my rule a little for clients that were otherwise on it, and just missing a broker 1099.
@JStaatsCPA Bold of you to assume there's an IT partner! ๐
But generally it's that fuzzy line of "know enough to know if I need to ask someone smarter than me, or do a lot of research."
@JStaatsCPA Like most things, it's about time. Commit the time or commit the resources for help.
I setup my PM by myself from scratch, but that was my ONLY task for about two weeks. That exclusive dedication is the only thing that made it feasible.
This little countdown is going to give me a lot of joy this tax season.
It started at 100. Every update will feel like the workload is getting smaller (while the prep queue just gets longer ๐ฌ).
Coping with tax season is a lot of metal gymnastics. ๐
@LoganGrafTax @JStaatsCPA Yes, but really the problem is my very low threshold for annoyance lol.
Realistically it's ok. A few complete orgs with a "waiting on docs" note.
But the way I built my process, the org "completion" sends it to prelim review, to reserve their queue spot or I send a list back.
Me: I don't need premade bespoke client lists like @JStaatsCPA says... my client list is small... I won't have to use that many... most get me everything at once anyway...
Also me, burning time sending out all of three said lists today, after receiving "completed" organizers:
Keeping it real.
We sent a disengagement letter, and refund check for work we havenโt done, to a client who, after 18 months, still hasnโt given us bank feed permission. After we mailed letter (but Iโm pretty sure before she opened it), she emailed us and disengaged. The feeling was mutual. Thatโs okay. Our fees are based on the ability to use bank feeds.
Another client, yesterday, emailed Randy โthis new scheduling process is beyond annoyingโ. Okay Larry. Youโre welcome to move on. This is how we operate.
So, having a really high retention rate might not be a great thing. Does it mean we make exceptions for every client? Iโve always been proud of a high retention rate, but now Iโm wondering if thatโs the reason we got ourselves in the pickle we were in. ๐ค
Just as a friendly reminder to all the professional staff, the expectation for overtime begins this week and everyone should be in the office on Saturdays from at least 9-3.
The weekly charge hour minimum goal is 55 hours.
@tom_ealey@DennisSherrin Same. It's the necessary buy in for a more relaxed off season (in theory).
But now you hear more and more "extended busy season" which is just awful.