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[Wyze @WyzeCam]

Wyze Solar Cam Pan Security Camera Voluntary Recall

We are recalling certain Wyze Solar Cam Pan units due to an installation-related safety issue.

The product includes two different types of screws used for installation: short pan-head machine screws and long flat-head wood screws.

The short screws are used to attach the solar panel to the top of the camera. The long screws should only be used to mount to the wall or other surface. If the long screws are incorrectly used to attach the solar panel to the camera, they may penetrate the closed-bottom brass inserts and puncture the internal lithium-ion battery, causing the battery to rapidly overheat, posing a risk of serious injury or property damage from fire or burn hazard.

If you used the long flat-head wood screws to attach the solar panel to the camera, or are unsure which screws were used, please stop using the product and visit the recall page for instructions.

https://t.co/3SEF3ama7c

#Recall #Wyze #WyzeSolarCamPan

[WyzeHelp @WyzeHelp]

@bradfordjwest Hey Bradford, this definitely shouldn't be happening. Please reach out to https://t.co/f3l4sluplB so that we can take a look into this for you.

[WyzeHelp @WyzeHelp]

@webermatt82 We don't have plans at the moment, but we'll let our team know you're interested in this. 🙂

[WyzeHelp @WyzeHelp]

@CausticDave Hi Dave, we highly recommend drilling for these, but you can see what others have done for setups like this here: https://t.co/ZtaFg8jFrV

[WyzeHelp @WyzeHelp]

@BCRittmeyer Hi Brian, this email is valid!

[WyzeHelp @WyzeHelp]

@mommabear0922 We're sorry to hear about your experience. Our support team will be best able to help you with any issues you're seeing. Please reach out to https://t.co/f3l4sluplB so that our team can get you taken care of.

[WyzeHelp @WyzeHelp]

@HoosierDruid This shouldn't be happening. We want to look into this for you and see if we can get this resolved. Please reach out to https://t.co/f3l4sluplB so our team can investigate this.

[WyzeHelp @WyzeHelp]

@JeremyJoseph_AU Hi Jeremy, this isn't the experience we want for you. Please reach out to https://t.co/f3l4sluplB and we'll be happy to help you make sure your cameras are functioning properly.

[WyzeHelp @WyzeHelp]

@NFT_Architect This should be resolved as of now. If you're still experiencing any issues, please reach out to https://t.co/f3l4sluplB so that our team can look into this for you.

[WyzeHelp @WyzeHelp]

@roe46547 Hi Roe, we're sorry to hear this. If you're still experiencing this issue, please reach out to https://t.co/f3l4sluplB so that we can help.

[WyzeHelp @WyzeHelp]

@Longview1000 Hi Gabriel. We're sorry to hear this. We had reports of app login issues related to 2FA, but this is resolved. Please let us know if you're experiencing issues and we'll be happy to get you in touch with our support team.

[WyzeHelp @WyzeHelp]

@ConnieSmit32143 Hi Connie, this could be due to a few factors like your personal device's security settings, your router's security settings, etc. We recommend clearing your cache and/or trying another browser first then trying to access https://t.co/WoAvZRnE3p again.

[WyzeHelp @WyzeHelp]

@MichaelIPerkin1 Hi there, we had reports of users being unable to log into the app the other day, but this issue should be resolved. If you're still experiencing any issues, please feel free to reach out to our team here: https://t.co/f3l4sluplB.

[WyzeHelp @WyzeHelp]

@mommabear0922 Hey there, this issue should be resolved as of now. As for updates, we typically report any widespread issues on our Service Status & Known Issues page. Please feel free to check here for any updates as they come along should this happen in the future: https://t.co/EA7b9tdcl9

[WyzeHelp @WyzeHelp]

@mdillon9776 We had reports of a 2FA code delivery issue, but this is resolved as of now according to our Service Status & Known Issues page: https://t.co/EA7b9tdcl9

If you're still seeing this issue, please reach out to https://t.co/f3l4sluplB so that our team can help.

[WyzeHelp @WyzeHelp]

@Katrinainlaw Hey there, we've had reports of a 2FA code delivery issue impacting app login, but this is resolved as of now. If you're still seeing this issue, please reach out to https://t.co/f3l4sluplB.

[WyzeHelp @WyzeHelp]

@people_wee We've had reports of app login issues, but this is resolved as of now. If you're still seeing this issue, please reach out to https://t.co/f3l4sluplB and our team will look further into this for you.

[WyzeHelp @WyzeHelp]

@wescrock Hey there, we've had reports of a 2FA code delivery issue, but this is resolved as of now. If you're still seeing this issue, please reach out to https://t.co/f3l4sluplB and our team will look further into this for you.

[WyzeHelp @WyzeHelp]

@xfiler1998 We're so sorry to hear about your experience. We want to help you make sure your devices are working smoothly so that you can check in on your loved ones. If you're still seeing this issue, please reach out to our support team and they'll assist you with this.

[WyzeHelp @WyzeHelp]

@ILLMONEYNC We received reports of users being unable to log in, but this issue should be resolved. Please reach out to https://t.co/f3l4sluplB if you're still having issues with this and our team will be happy to help.