XplainYOself

Here to hold businesses accountable for pulling the rug out from their customers.

[philadelphiafreedom @Treehugger421]

@amazon @AmazonHelp I checked with your customer service twice about not having to return a broken item. A replacement was sent to me. I got emails saying I would be charged. I called they said ignore it and NOW I GOT CHARGED.

[XplainYOself @XplainYOself]

@dianelatimer77 @ShieldVoC @cleankitchencl1 Now is a good time. Not sure the problem, but that's a ridiculous wait time, even by business day standards. I hope your issue gets resolved soon!

[Diane Latimer @dianelatimer77]

Dear twittersphere,
How many days after making a complaint should one wait before getting really annoyed and shaming online?
(Yes @cleankitchencl1 I’m talking about you. 15days and counting.)
#PoorCustomerService #EvenWorseThanTheProduct #CleanKitchenClub #Complaint

[Brenda Nebert's @BrendaNeberts]

You are holding my money without reason or explanation. I have waited for 180 days and still can not access my money. Please release my money and offer assistance to your clients when they need. @AskPayPal @PayPal

[XplainYOself @XplainYOself]

I highly recommend NOT booking with VRBO. My last booking didn't go through and I ended up having to pay twice then fight VRBO tooth and nail ( 4.5hrs) this morning to get my refund that will take up to 15 business days. Got with air bnb!

[XplainYOself @XplainYOself]

@vrbo after 4 hours and 6 customer service reps my issue was finally resolved. Hopefully, my refund is in my account in a few days or I will be back.......

[XplainYOself @XplainYOself]

@vrbo I also don't understand why I had to do a Google search to find your customer service number. That should be listed with booking information. It's not help for to have the number for the hotel when I am standing in their lobby. #vrbo
#badbuisness

[XplainYOself @XplainYOself]

Maybe is your customer serivce was actually up and running 24/7 your representatives wouldn't be swamped on monday. #vrbo

[XplainYOself @XplainYOself]

Get it together @vrbo how can you be screwing over people like this? You take our money right when we book. Get it to the RIGHT place instead of your pockets. #ScamAlert #vrbo

[XplainYOself @XplainYOself]

I'd like to thank @vrbo for hanging up on me after keeping me on hold for over an hour and not helping me get my refund. #badcustomerservice #ScamAlert #vrbosucks

[XplainYOself @XplainYOself]

Travel companies are supposed to make your trip easier and hassle free. Clearly, the odds of you finding this after book w/ @vrbo is slim to none.

[Twit_Fin Pan @Twit_Fin]

@vrbo Don't want to be a hater, but what are you doing about HOST cancellations? Just got cancelled last minute, party of 12. NO help from VRBO. #vrbo

[XplainYOself @XplainYOself]

@vrbo it's really shady that I couldn't get a hold of your customer service line at all over the weekend to solve my booking problem. Wouldn't it make sense for them to be available over the weekend when majority of bookings take place? #foodforthought #badcustomerservice #Scam

[XplainYOself @XplainYOself]

@vrbo I called your customer service this morning and was told that is was my problem to sort out and not yours. I have now been on hold with your complaining for over an hour. #refund #vrbo #badcustomerservice #shadycompany

[XplainYOself @XplainYOself]

I'd like to thank @vrbo for completely dropping the ball on my weekend hotel reservation. We drove through a snow storm, arrived to find out our reservation didn't go through, called VRBO customer service to be sent to their voicemail, and paid double for the weekend. #vrbo