Dick Dymon

Yes, My Name is Dick

[Dick Dymon @YesIAmDick]

Why doesn't @visiblecare? Why doesn't @JeremyBolton18 care? Why does @Visible lie & mislead customers? I may never know, but customer service IS something that I care about and I can show them that with my pocketbook, so I did! #byevisible #notvisible #buyerbeware #servicefail

[Dick Dymon @YesIAmDick]

@Visible's own terms & conditions instruct users to email them at [email protected] but when one does, they get a return email stating that inbox isn't being monitored, lol. Why doesn't @visiblecare, @JeremyBolton18?!?! #servicefail #buyerbeware

[Dick Dymon @YesIAmDick]

@Visible @usnews @TheAcademy There's nothing "unlimited" about your data when it plays second fiddle to Verizon customers who will always get priority since all you're doing is leaching off of their network. #BuyerBeware

[Dick Dymon @YesIAmDick]

@JeremyBolton18, ur precious @Visible is the only company I've ever come across that proudly says they have no one who can help me, after having stolen my phone number and refusing to give it back. Have u ever seen such a thing? Why doesn't @visiblecare? #BuyerBeware #ServiceFail

[Dick Dymon @YesIAmDick]

@JeremyBolton18 @Visible Except Metro and Boost have customer service. The only way to get help from @Visible is via chat, no phone and no email and it simply doesn't work.

[Dick Dymon @YesIAmDick]

@JeremyBolton18, there's nothing "next gen" about @Visible, the only company in my entire lifetime who consistently refuses to help me, to provide any sort of customer service. Oh, and you guys have stolen my phone number now too and refuse to tell me how I can get it back.

[Dick Dymon @YesIAmDick]

So which one is it, @Visible?!? Does @visiblecare or not?!? I'm getting mixed messages per the screenshots attached. #buyerbeware #boycottvisible #saynotobadcustomerservice #worstexperienceever

[Dick Dymon @YesIAmDick]

@visiblecare Don't lie @Visible and @visiblecare, because you straight up told me that no one can help me. Check your DMs and youll see how you repeat over and over that sad fact. :(

[Dick Dymon @YesIAmDick]

#buyerbeware @Visible put a hold on my new account for some unknown reason & 3 weeks later won't tell me why or remove it. They tell me that no one can help me. Meanwhile, they have hijacked and stolen my phone number and refuse to give it back. Why doesn't @visiblecare?

[Dick Dymon @YesIAmDick]

@visiblecare LOL, There you go again with the stupid robotic canned responses. If you really cared, then you would actually LOOK at my tweet, because if you had, then you would clearly see that I've already been in touch with you via DM

[Dick Dymon @YesIAmDick]

Almost 3 weeks later and still no service on @Visible. They open tickets for me and escalate them but then close them without ever resolving or communicating with me. @visiblecare #customerservice #badcustomerservice #customerservicefail #absoluteworst #visiblesucks #notvisible

[Dick Dymon @YesIAmDick]

@visiblecare and @Visible are illegally withholding my phone number from me, they refuse to tell me how to regain access to it. #visiblesucks #notvisible #boycottvisible #customerservicefail #badcustomerservice #poorcustomerservice #ridiculous

[Dick Dymon @YesIAmDick]

03102695 is the latest ticket number where again I've been promised that someone will contact me in less than 4 hours with the resolution. But I've been here before so many times in the past 3 weeks so I'm doubtful anything good will actually happen.

[Dick Dymon @YesIAmDick]

Still nothing from @visiblecare. They promised on 3 separate occasions to call me but never did. Their DMs to me stopped. It's obvious they don't want me as a customer.

[Dick Dymon @YesIAmDick]

@Visible's reliance on chat help as the only means of getting customer service is failing and about to cost them this new customer here. @visiblecare promised on 12/31 that my account would be restored in 24-48 hours and now over 3 days later, they can't even give me an update.

[Dick Dymon @YesIAmDick]

@visiblecare More than happy, @visiblecare ?!? Then why have you stopped responding to my DMs? #buyerbeware

[Dick Dymon @YesIAmDick]

@visiblecare not. They care so little in fact that they would rather lose a customer than provide said customer with even the bare minimum of expected customer service. @Visible #badcustomerservice #customerservicefail #visibledoesntcare
#buyerbeware