YouTrip Status

Latest system status update and announcement for @YouTripSG

[YouTrip Status @YouTrip_Status]

Resolved: We’ve fixed the problem affecting the app earlier today. All functions should now be working as expected, once you update the app to the latest version. Please reach out to us at [email protected] if you continue to experience any issues.

[YouTrip Status @YouTrip_Status]

Identified: We’re currently experiencing some technical issues affecting the app, and are working hard to resolve them as soon as we can. Sorry for the inconvenience caused.

For the latest updates on our app status, visit https://t.co/XxG7PE3bGa

[YouTrip Status @YouTrip_Status]

Identified: We will be running scheduled maintenance on 19 Apr 2021 between 04:00 - 04:30 SGT. YouTrip app functions including top-ups and in-app exchange will be unavailable for up to 30 minutes during this time. Sorry for the inconvenience caused.

[YouTrip Status @YouTrip_Status]

Identified: We will be running scheduled maintenance on 13 Apr 2021 between 05:00 - 11:00 SGT. YouTrip app functions including top-ups and in-app exchange will be unavailable for up to 30 minutes during this time. Sorry for the inconvenience caused.

[YouTrip Status @YouTrip_Status]

Identified: We will be running scheduled maintenance on 8 Apr 2021 between 05:00 - 12:00 SGT. YouTrip app functions including top-ups and in-app exchange will be unavailable for up to 30 minutes during this time. Sorry for the inconvenience caused.

[YouTrip Status @YouTrip_Status]

Identified: We'll be performing scheduled maintenance on 21 Mar 2021, 09:00 - 11:00 SGT. App functions including top-ups and in-app exchange will be unavailable during this time. Card payments are unaffected, other than those requiring 2FA. Sorry for the inconvenience.

[YouTrip Status @YouTrip_Status]

Identified: We'll be performing scheduled maintenance on 26 Feb 2021, 00:00 - 00:20 SGT. App functions including top-ups and in-app exchange will be unavailable during this time. Card payments are unaffected, other than those requiring 2FA. Sorry for the inconvenience.

[YouTrip Status @YouTrip_Status]

Resolved: We've fixed the issues causing delays to top-ups. All YouTrip app functions should now be working as expected. Please reach out to us at [email protected] if you experience any further issues.

[YouTrip Status @YouTrip_Status]

Identified: We're currently experiencing delays with top-ups, and it may take up to 3 hours for your wallet balance to be updated after a top-up. We're sorry for the inconvenience caused, and are working hard to resolve the issue. Other YouTrip app functions are unaffected.

[YouTrip Status @YouTrip_Status]

Resolved: We’ve fixed the issues affecting PayNow top-ups, and the feature is available once again. Please reach out to us at [email protected] if you experience any issues.

[YouTrip Status @YouTrip_Status]

Identified: We are currently experiencing issues with PayNow top-ups and have disabled the feature temporarily. As we work to fix these issues, you may continue to top up your YouTrip wallet using a linked credit/debit card. We’re sorry for the inconvenience caused.

[YouTrip Status @YouTrip_Status]

Identified: We will be running scheduled maintenance on 13 Dec 2020 between 10:00 - 13:00 SGT. YouTrip app functions including top-ups and in-app exchange will be unavailable for up to 15 minutes this time. Sorry for the inconvenience caused.

[YouTrip Status @YouTrip_Status]

Identified: We will be running scheduled maintenance on 26 Nov 2020 between 02:00 - 03:00 SGT. YouTrip app functions including top-ups and in-app exchange will be unavailable during this time. Sorry for the inconvenience caused.

[YouTrip Status @YouTrip_Status]

Resolved: We’ve fixed the problem affecting app functions earlier today. All app functions should now be working as expected. Please reach out to us at [email protected] if you continue to experience any issues.

[YouTrip Status @YouTrip_Status]

Monitoring: All YouTrip app functions should now be working as expected. We are closely monitoring in the next few hours. Thank you for your patience and please reach us at [email protected] if you need any help.

[YouTrip Status @YouTrip_Status]

Identified: We are experiencing server issues affecting all app functions and card transactions. Card lock/unlock is not affected. We're working hard to resolve this as soon as we can. Sorry for the inconvenience.

[YouTrip Status @YouTrip_Status]

Identified: We will be running scheduled maintenance on 18 Nov 2020 between 00:00 - 01:00 and 06:00 - 07:00 SGT. YouTrip app functions including top-ups and in-app exchange will be unavailable during this time. Sorry for the inconvenience caused.

[YouTrip Status @YouTrip_Status]

Identified: We will be running scheduled maintenance on 9 Nov 2020 between 07:00 - 08:00 SGT. Top-ups and in-app exchange will not be available. Card transactions will not be affected, other than those requiring two-factor authentication. Sorry for the inconvenience.

[YouTrip Status @YouTrip_Status]

Identified: We will be running a scheduled maintenance on 3 Nov 2020 between 10:30 - 11:30 SGT. Top-ups and in-app exchange will not be available. Sorry for the inconvenience.

[YouTrip Status @YouTrip_Status]

Resolved: We’ve fixed the problem affecting in-app functions previously and should be working as expected. Please do not hesitate to reach out to us at [email protected] if you continue to experience any issues.