Yarra Valley Water

Here Mon–Fri 8am–6pm excl. public holidays
Report faults 24/7 on 13 27 62
General enquiries on 1300 853 811

For info on faults & works 👉

[Yarra Valley Water @YVWater]

@DFactualists Hi Diana, thanks for getting in touch. I am sorry to hear you’ve had this experience with us. If you’d like to send through a DM with the details of your enquiry, your address and best contact information, I’ll have a look into this further for you.
Thanks,
Lana

[Yarra Valley Water @YVWater]

@FlynnMem @Jacquifelgate @3AW693 Hi Mem, thanks for your message. If you’d like to send us a DM with your address & best contact details, I’ll have a look into this further for you
Thanks, Lana.

[Pump Industry @pumpmag]

Almost 200 households in Lilydale now have the option to move from septic tanks to a reticulated sewerage network, following the completion of works by @YVWater

https://t.co/Rgm2bbbF9S

[Yarra Valley Water @YVWater]

@TankVaxxed Good Afternoon, thanks for your message. If you’d like to send us a DM with your address & best contact details, I’ll have a look into this further for you.

Thanks,
Lana

[Yarra Valley Water @YVWater]

Find out how to report a leaking or burst pipe this winter. 💧

📍 First, find out if it has been reported
👉 https://t.co/oIq5azW5qH
📸 If not, send us a photo using the Snap Send Solve app
👉 https://t.co/Ph8yp1cv2Q
📞 Or call us 24/7 on 13 27 62

[Yarra Valley Water @YVWater]

@Partytime63 Regarding a leak at Stephensons Road in Mt Waverly, our crews have assessed it and have given an estimated completion time of around 1pm tomorrow. Again, thanks for the update. Please reach out to us if you have more information or concerns. Thanks, Mike

[Yarra Valley Water @YVWater]

We're here 24/7.

Spotted a leak or a burst?

📍 Find out if it has been reported already
👉 https://t.co/RxBEMJrZjW
📸 If not, send us a photo with Snap Send Solve
👉 https://t.co/Ph8yp1cv2Q
📞 or call our 24/7 emergency and faults line
👉 13 27 62

[Yarra Valley Water @YVWater]

@Partytime63 Thanks for the update. We've been fixing a leaking hydrant at Highbury and Middleborough Rd. If different, would you mind providing a bit more information either through a DM, by calling us 24/7 on 13 27 62, or by reporting it online through these options: https://t.co/kSQ0wP82KI

[Yarra Valley Water @YVWater]

Our Customer Care team is taking a well-deserved break over Easter, but we’ll be back to take your calls on Tuesday 22 April. You can still manage your bills online anytime, and our faults and emergency line is open 24/7.

[Yarra Valley Water @YVWater]

@aliciagjones Sorry to hear of your frustration. If you want to, can you please direct message me with your best contact details so we can have our Case Management team look at the case and see how we can help improve this at the earliest . Thanks Jitin

[Yarra Valley Water @YVWater]

@Lone_Deranger_ Hi there, thanks for reaching out. I'm happy to arrange for a member of our team to get in touch & discuss the breakdown of costs, as well as any billing concerns. If you'd like to send us a DM with your account details and contact information, I'll get this organised. - Beth

[Yarra Valley Water @YVWater]

@Partytime63 Hi there, thanks for your message. I can see the see the fault you have reported through Snap Send Solve. I will ask for someone to contact you for some more details. Thank you, Mike.

[Yarra Valley Water @YVWater]

@CRABradford Hi there, thanks for reaching out! Our team have been out & completed repairs on the burst water pipe yesterday morning. If you're still noticing a leak in the area, please give our Faults & Emergencies team a call on 13 27 62, or feel free to send us a DM. - Beth

[Yarra Valley Water @YVWater]

@Bacca2020 Hi Gareth, thanks for reaching out. I am sorry to hear you have been without water. If you'd like to send us a DM with your account information, I'll look into this further for you. Our Faults & Emergencies team can also be reached 24/7 on 13 27 62. - Beth

[Yarra Valley Water @YVWater]

The festive season is here! 🎄

Customer Care:
23 Dec – 3 Jan: available 9 am – 5 pm on 1300 304 688
Closed on the public holidays of 25 & 26 Dec and 1 Jan

Faults and emergencies:
Call 24/7 on 13 27 62

Our Mitcham office:
Closed 23 Dec - 3 Jan
Re-opening on 6 Jan

[Yarra Valley Water @YVWater]

Today is set to be a scorcher! ☀️🥵

Look after yourself and check in with others who are most at risk today — your neighbour living alone, the elderly, and people with a medical condition.

Stay hydrated, drink fluids, and plan ahead.

Find out more: https://t.co/fpJZ4jJEbG

[Yarra Valley Water @YVWater]

@HappyLogicSpace Hey Eric,
Thanks for flagging it with us ! We have received the call from Ferntree Gully Rd, Glen Waverley at 2:20pm today, our crew is on their way ! 😊

[Yarra Valley Water @YVWater]

Do you live in a bushfire prone area? It’s important to be prepared and understand the fire restrictions in your area.

Check your area’s fire danger period and stay updated on local conditions on the CFA website https://t.co/5FhNRkSC8C

Be prepared & stay safe this fire season.

[Yarra Valley Water @YVWater]

Registering your concession card is easy and could save you up to 50% on water use charges.

Our flexible payment plans, bill extensions and concession discounts are here to help you manage your bills.

Learn how: https://t.co/K7xI5nkzOV

[Yarra Valley Water @YVWater]

On this Remembrance Day, we pause to remember those who paid the ultimate sacrifice and pay homage to all those who have served.

We will never forget.

#RemembranceDay #LestWeForget #WeWillRememberThem