Ahmed Abdellatif

[Ahmed Abdellatif @ZanTouH]

Tier 1 vs Tier 2 on the @AnthropicAI API:

Tier 1: ~30K tokens/minute
Tier 2: ~450K tokens/minute

I paid $71 to unlock Tier 2. Their billing bug keeps me at Tier 1. My autonomous agent is crippled because of THEIR system error.

#AnthropicAPI #AIAgents

[Ahmed Abdellatif @ZanTouH]

Here is the exact billing bug that @AnthropicAI refuses to look at:

✅ Customer pays via Stripe
❌ System records it as 'Credit grant'
❌ Grants don't count toward Tier 2
❌ Customer locked at Tier 1 forever

This is a system error. Not user error.

#AnthropicAPI #BillingBug

[Ahmed Abdellatif @ZanTouH]

17 days since my first support ticket to @AnthropicAI. The only reply I received was from their 'Fin AI Agent' bot.

They build AI to replace human support. Then use it to ignore paying customers. The irony is not lost on me.

#AnthropicAPI

[Ahmed Abdellatif @ZanTouH]

Quick question for @AnthropicAI: if a customer pays $71 and your system misclassifies every single payment - is that the customer's problem or yours?

Asking for a developer who has been waiting 16 days for an answer.

#AnthropicAPI #BillingBug

[Ahmed Abdellatif @ZanTouH]

I paid $71 USD across 4 Stripe transactions to @AnthropicAI. Their billing system classified ALL of them as 'Credit grants' instead of purchases. Stuck on Tier 1. 16 days. 3 tickets. 1 bot reply. Zero humans.

#AnthropicAPI #AITools

[Ahmed Abdellatif @ZanTouH]

@AnthropicAI I’ve paid ~$60 USD via Stripe. Every single payment shows as ‘Credit grant’ in your console - none counted as purchases. Stuck on Tier 1. 2 support tickets. 6+ days. Zero response. This is a billing system bug, not a user error.

[Ahmed Abdellatif @ZanTouH]

@Dyson I replied back

[Ahmed Abdellatif @ZanTouH]

Day 4. @Dyson took my vacuum for repair, declared it broken, refused to return it OR refund me, offered a discount instead, stonewalled on WhatsApp, and refused consumer arbitration. That's my Dyson experience.
#DysonFail #ConsumerRights

[Ahmed Abdellatif @ZanTouH]

Tag 3. #DysonDE verweigert laut eigenen AGB §15 jede Teilnahme an Verbraucherschlichtung. Mein Fall bei der Schlichtungsstelle wurde eingestellt, weil Dyson nicht mitmacht. Premium-Marke, null Verantwortung.
#Verbraucherschutz #DysonFail

[Ahmed Abdellatif @ZanTouH]

Day 3. Asked @AskDyson WhatsApp support for help. Got the same copy-paste answer 6 times. When I asked for a supervisor — suddenly an "engagiertes Team" appeared. Promised email in 48h. Still waiting.
#DysonFail #ConsumerRights #Kundenservice

[Ahmed Abdellatif @ZanTouH]

Tag 2. #DysonDE €386 bezahlt, 3 Reparaturen in 4 Jahren, Gerät behalten, nur 25% Rabatt auf den NÄCHSTEN Kauf angeboten. Warum sollte ich nochmal bei euch kaufen?
#Verbraucherschutz #DysonFail #Kundenservice

[Ahmed Abdellatif @ZanTouH]

Day 2. @Dyson your AGB §11.2 says: device will be repaired and returned to the buyer. Your Dec 2025 email says: device cannot be returned. Which one is the truth?
#DysonFail #ConsumerRights

[Ahmed Abdellatif @ZanTouH]

@Dyson Update: I have sent you a DM with my full case details and one clear resolution path.

I am cooperating. The ball is in your court.

This campaign does not stop until I receive a concrete solution - not a template apology, not a DM deflection. A real resolution.

[Ahmed Abdellatif @ZanTouH]

🚨 @Dyson #DysonDE @AskDyson Omni-glide+ sent for repair Oct 2025. You said "unrepairable" and refuse to return it — against your own AGB §11.2 and support policy. Schlichtungsstelle? Refused. I want my refund. Court follows.
#DysonFail #Verbraucherschutz #ConsumerRights

[Ahmed Abdellatif @ZanTouH]

@Dyson 5 months. Emails. WhatsApp. Phone. ADR. All ignored. Court docs are ready. I'm not DMing - that trick already failed. One path to resolution: €250 compensation, privately confirmed first. Otherwise 119 more posts follow. Your choice. #DysonFail #ConsumerRights

[Ahmed Abdellatif @ZanTouH]

.#DysonDE Mein Staubsauger 3x repariert, immer derselbe Defekt. Letztes Mal: "nicht reparierbar", Gerät einbehalten. Eure AGB sagen Rücksendung. Euer Support bestätigt Rücksendung. Trotzdem verweigert. Wo ist mein Eigentum?
#DysonFail #Kundenservice #Verbraucherschutz

[Ahmed Abdellatif @ZanTouH]

@Dyson @Dyson_DE @AskDyson Omni-glide+ sent for repair Oct 2025. You said "unrepairable" and refuse to return it — against your own AGB §11.2 and support policy. Schlichtungsstelle? Refused. I want my refund. Court follows.
#DysonFail #Verbraucherschutz #ConsumerRights

[Ahmed Abdellatif @ZanTouH]

@Dyson_DE Staubsauger 3x repariert, gleicher Defekt. Gerat einbehalten statt zuruckgegeben. AGB-Verstoss! #DysonFail #Verbraucherschutz

[Ahmed Abdellatif @ZanTouH]

@Dyson_DE Mein Staubsauger 3x repariert, immer derselbe Defekt. Letztes Mal: "nicht reparierbar", Gerat einbehalten. Eure AGB sagen Rucksendung. Euer Support bestatigt Rucksendung. Trotzdem verweigert. Wo ist mein Eigentum?
#DysonFail #Kundenservice #Verbraucherschutz

[Ahmed Abdellatif @ZanTouH]

@Dyson @Dyson_DE @AskDyson Omni-glide+ sent for repair Oct 2025. You said "unrepairable" and refuse to return it — against your own AGB §11.2 and support policy. Schlichtungsstelle? Refused. I want my refund. Court follows.
#DysonFail #Verbraucherschutz #ConsumerRights