@beyoncegarden If she was really scared she would not have done some of the things she did in the video. His lips bleeding, I saw him push her hand, she called him a blackie, they are just doing to much. He shouldn’t have been at her door, she shouldn’t have unplugged his music…. Just a lot.
Every week, like clockwork, the same customer walks into the store and orders the same customized drink. And every single time, he sends it back, too much foam, not hot enough, too sweet, not sweet enough. The staff remake it over and over while the line grows longer. After months of complaints and tense exchanges, the manager finally pulls him aside and says, “We’ve tried everything to meet your expectations, but maybe this just isn’t the right store for you anymore.”
The customer is stunned, and offended. The manager, clearly exhausted, stands firm and tells him he’s no longer welcome at this location. Customer service is important, but so is protecting staff morale and the experience of other guests. At some point, repeated dissatisfaction might mean it’s simply not the right fit. Boundaries in business can be just as necessary as courtesy.
Does a business have the right to refuse service to someone who constantly complains, or should they continue trying to satisfy a paying customer no matter what?
Jared Polis : Grant Clemency or gove commutation with time served to Rogel Lazaro Aguilera-Mederos - Sign the Petition! https://t.co/2IHiMjl545 via @Change