Zoe Kimberley

15+ years in Sales & Lettings working in Surrey & Hampshire. Working mum of two boys

[Zoe Kimberley @ZKimberley]

@CostaCoffee I’ve DM including order details & pic of sign on door. Why are you taking orders when a store is closed? Even worse that the order has marked complete today when it clearly hasn’t been. Such poor service.

[Zoe Kimberley @ZKimberley]

@CostaCoffee made a click & collect order yesterday lunchtime from your Farnborough RP branch, went to collect & store closed! Can I have my £27.50 back please!?

[Zoe Kimberley @ZKimberley]

@CostaCoffee made a click & collect order this lunchtime from your Farnborough RP branch, went to collect & store closed! Can I have my £27.50 back please!?

[Zoe Kimberley @ZKimberley]

@MetTVH How long is it acceptable to leave somebody without heating in their only reception room? Nearly 3 weeks apparently despite you knowing they’re vulnerable & recovering from an operation! #pickupthephone

[Zoe Kimberley @ZKimberley]

@nectar I tried to redeem some points at Argos but the transaction didn’t go through but my points were still deducted #help

[Zoe Kimberley @ZKimberley]

@lizearle Hi there, have you discontinued the signature foundation in Ivory? I can’t find it on your website or in John Lewis! Help!

[Stephen Batterbury @Steve_Guildford]

Leaders Careers - Lettings Negotiator - Maternity Cover - Guildford chance to work for the areas best agent!https://t.co/g70ut0KEY4

[Zoe Kimberley @ZKimberley]

@SkyHelpTeam so nice of you reply to my last tweet & for calling me back as promised.. not! Wondering if @virginmedia can do better!?

[Zoe Kimberley @ZKimberley]

@Millie_Liza @SkyHelpTeam Jeez, sounds like my nightmare! I really don’t mind paying for a service but I don’t see why I should be penalised for their mistakes!

[Zoe Kimberley @ZKimberley]

@SkyHelpTeam shocking service from sky AGAIN! Call centre in India don’t have basic grasp of English, funny how the sales dept are in the UK

[Zoe Kimberley @ZKimberley]

@SkyHelpTeam ....for 1 week of lost service!

Lady in India’s response ‘Shall I transfer you to disconnections team’

Sky, you are an absolute joke.

[Zoe Kimberley @ZKimberley]

@SkyHelpTeam ...not the mention she sheer inconvenience of it all and you wonder why I’m upset to be told the best you can offer is a bill credit...

[Zoe Kimberley @ZKimberley]

@SkyHelpTeam So all in all Sky’s incompetence has cost us £55 in phone calls, nearly 2 hrs on hold, 2 days waiting in for engineers...

[Zoe Kimberley @ZKimberley]

@SkyHelpTeam ... but I could only get to speak to lady in India who doesn’t seem to understand a word I’m saying!

[Zoe Kimberley @ZKimberley]

@SkyHelpTeam Call you today to seek reimbursement of our calls, something for the lost service & massive inconvenience of it all...

[Zoe Kimberley @ZKimberley]

@SkyHelpTeam Another £40 worth of calls later, 3rd engineer is finally booked & gets us finally all up & running.

[Zoe Kimberley @ZKimberley]

@SkyHelpTeam £15 worth of calls later, 2nd engineer booked but doesn’t turn up despite my husband taking a whole day off of work to wait in for him

[Zoe Kimberley @ZKimberley]

@SkyHelpTeam Moved house, booked reinstall, charged £30, fine. Engineer leaves before finishing the job & we’re left with no sky.

[Zoe Kimberley @ZKimberley]

@SkyHelpTeam Posted the whole saga on your Facebook wall if you care to respond. Thanks