Zoho Cares

We're the support team at Zoho. If you have questions or feedback about our apps, we're always listening and happy to help!

[Zoho Cares @ZohoCares]

@the_ayodimeji1 @boldnblast @Zoho @gmail @ZohoMail @svembu Hi, We are sorry for the trouble experienced. Please DM us your Zoho Mail address and a few details about the emails you’re trying to send, and we’ll look into this and assist you further. ^LG

[Zoho Cares @ZohoCares]

Hello Seth! Thank you for reporting the issue and for sharing your concerns regarding its classification and disclosure.

We have reviewed the reported issue and addressed it through our product security and development process. The corresponding fix has been implemented and included in the applicable product release as a security hotfix, which was immediately released to our users. We have now updated the release notes to properly credit your contribution.

We assess security reports based on their technical impact and severity. As per our vulnerability management policy, CVE assignment/publication is considered for Critical and High severity security vulnerabilities that meet the applicable criteria. Therefore, not every reported security issue results in a CVE or a separate security advisory.

We apologise for the miss in giving you the appropriate credit for this bug. The applicable bounty will be processed shortly. We would be happy to continue any further discussion regarding the report through the Bug Bounty portal.

We appreciate your effort in responsibly reporting the issue and contributing to the security of our products. -PP

[Zoho Cares @ZohoCares]

@thecybersecguru @svembu @Zoho Thank you for the detailed post! We appreciate the effort taken. We request you to kindly share the full email headers for these emails along with the phishing links to pp(at)https://t.co/CRePCCL84N. We will be happy to investigate further. -PP

[Zoho Cares @ZohoCares]

Hi there! I am sorry to hear that. There are numerous reasons for this experience, network problems and firewall permissions being common reasons. However, we are here to understand and help. If you are the user in the organisation, you can share us the details along with the meeting link for us to analyse and assist you further. -PP

[Zoho Cares @ZohoCares]

@pkm1621 @ZohoMail We’re sorry for the inconvenience caused. We understand how important it is to access the Zoho Mail Admin Console. Please DM us your account details. We’ll be happy to check this further and assist you. ^LG

[Zoho Cares @ZohoCares]

Hello Ashish! I sincerely apologize for the delay and the inconvenience caused. I checked your existing requests and found that one of your call requests was taken up and assisted by our team. However, I’d like to understand what happened after you initially tried to reach us and where the communication may have fallen short.

Please DM me your registered email address and the details of whom you tried to contact. I’ll look into what happened, share the feedback with the concerned team, and make sure we address the gap appropriately. -VK

[Zoho Cares @ZohoCares]

Hello Adarsh! I sincerely apologize for the delay in resolving this issue. I hope our recent email was helpful, and I am glad to see that the issue has now been resolved. I’ve also shared your feedback with our internal team. We truly appreciate your patience and understanding while our developers worked on troubleshooting the issue.

If you need any further assistance, please feel free to reply to the email or DM us the details. We will make sure to look into it on priority and guide you further. -VK

[Zoho Cares @ZohoCares]

Hello Abhi! I am sorry for the delay in getting back to you. Currently, launching Zoho Meeting sessions from Safari or Opera on desktop isn’t supported. You can use a Chromium-based browser such as Google Chrome, Microsoft Edge, Ulaa, or Brave. Firefox is also supported on desktop.

On mobile devices, you’ll need to use the Zoho Meeting mobile app to launch sessions. Support for launching sessions directly through mobile browsers is currently on our roadmap. However, I cannot promise any ETA. -VK

[Zoho Cares @ZohoCares]

Hello Sumit! I sincerely apologize for the delay that happened. I tried to track your request but couldn’t find the exact details. Please DM us your email address. This will help us locate your existing requests, share the feedback with the relevant teams, and assist you further. -VK

[Zoho Cares @ZohoCares]

@ArunShanka17393 @ZohoSocial @gmail @svembu Hi Arun! Sorry to hear that you’re still unable to access your account via the browser.

Please send us a DM with the email address registered with Zoho Mail and the error message you see while signing in. We’ll check this further and assist you accordingly. ^SS

[Zoho Cares @ZohoCares]

@boldnblast @Zoho @ZohoMail Hello Deepak! In such cases, we have a few verification steps to help you recover your account. Since you are already in touch with our team, please reply to the DM we sent so we can check the details and assist you further. -VK

[Zoho Cares @ZohoCares]

@boldnblast @ZohoMail @svembu @Zoho Hi Deepak! We’re truly sorry you’ve had to go through this, especially after spending so much time trying to regain access.

We’ve located your support ticket. Please reply with the details requested for verification, and our team will help you regain access. ^SS

[Zoho Cares @ZohoCares]

@azeeztaiwoalim @ZohoMail Hi there! We’re sorry for the delay in getting back to you. We tried locating ticket #12547554 but couldn’t find it from our end.

Please send us a DM with the email address associated with your Zoho Mail account. We’ll check and assist you further. ^SS

[Zoho Cares @ZohoCares]

Hi there! We understand your concern and apologize for the disruption.

The Calendar service remains operational, while some users are currently unable to access their Calendar data. Since this is not a service downtime, it isn’t reflected as an outage on our status page.

Our team has identified the cause and is actively working toward a complete restoration. We truly appreciate your patience while we work to resolve this at the earliest. ^SS

[Zoho Cares @ZohoCares]

Hi there! We sincerely apologize for the prolonged inconvenience. We understand how disruptive it is to be without access to your Calendar data and appointment history.

Our team identified the cause of the issue on the same day it was reported and has been actively working toward a complete restoration. We recognize that this is taking longer than expected and truly appreciate your continued patience while we work to resolve this at the earliest. ^SS

[Zoho Cares @ZohoCares]

Thank you for your interest in Zoho Mail and for the feedback!
IMAP/POP is available during the trial, so you can try Zoho Mail with FairEmail at no cost. After the trial, the account moves to the Mail Free plan, where IMAP/POP isn’t available.
We’ll share your suggestion with our product team for consideration. ^LG

[Zoho Cares @ZohoCares]

@tgr_purush @ZohoMail Hi, we’re sorry you’re experiencing this issue with Zoho Calendar. We understand how important it is to have access to your event invitations and scheduled events.

Please DM us your account details for further investigation. ^LG

[Zoho Cares @ZohoCares]

@iamthefrogy @Zoho Hello Chintan! I sincerely apologize for any inconvenience caused to you. I replied to your DM. Please check and revert with the details to guide you further. -VK