Zopa Bank

Better banking all round
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[Zopa Bank @Zopa]

@Adeleella1 Hi Adele, this doesn’t sound right and we’re sorry to hear this. We’d like to get this looked into for you as a priority, please send us a DM with your details and we’ll take it from there.

[Zopa Bank @Zopa]

PSA: Biscuit bank account is the top account for cashback & perks on MoneySavingExpert AND we've topped the charts for regular savers too👀🏆

Read the full article here: https://t.co/rYeb2B5YZc
#BankwithBiscuit #FinanceTips

[Zopa Bank @Zopa]

@young1economist drop us a DM and we’ll promptly look into it with you. 2/2

[Zopa Bank @Zopa]

@young1economist Hi there. We're really sorry for the confusion this has caused. We are aware of a tax reporting issue which has now been resolved with HMRC – they will be in touch to confirm everything is in order. If you still have concerns or feel something isn’t quite right, please do 1/2

[Zopa Bank @Zopa]

@Maiefya Hi there. No problem at all — please drop us a DM, or reach out via live chat at https://t.co/yEGUFMJXSA and we’ll be happy to help 😊

[Zopa Bank @Zopa]

@irnbrusteve Hi there. At the moment you can only have one Biscuit account with us. However, drop us a DM and we’ll happily take a look at the Direct Debit issue to see if we can help here 😊

[Zopa Bank @Zopa]

@Lauraaa_65 Hi Laura. Some of our specialist teams were out of the office yesterday, but our Customer Service team were still on hand and able to escalate anything urgent. Please drop us a DM and we'll look into your account as a priority today 😊

[Zopa Bank @Zopa]

@91Merty Hi there, sorry about that — there was a minor blip in the app for around 20–30 minutes this morning. Rest assured we’re always improving the app and don’t take incidents like this lightly. If you’re still having any issues, drop us a DM and we’ll take a look for you.

[Zopa Bank @Zopa]

@LouiseLight1 Hi there. We’re not aware of any issues with the app, so everything should be working smoothly. Please drop us a DM and we’ll take a closer look at your account to help get this sorted for you.

[Zopa Bank @Zopa]

@clare_jeffs Sorry to hear you're having issues - please drop us a DM or jump on live chat at https://t.co/A5Xc44WJQa and one of the team will be able to help resolve this for you 😊

[Zopa Bank @Zopa]

@jsw1602 Hey there, please drop us a DM or jump on live chat at https://t.co/A5Xc44WJQa and one of the team will be happy to help 😊

[Zopa Bank @Zopa]

@anaabambi Hi there. We’re really sorry to hear this — that’s not the experience we want for our customers. Please drop us a DM so we can check what’s happened and get this sorted for you.

[Zopa Bank @Zopa]

@LouiseLight1 Hi there. We’re not aware of any issues with the app. Please check to see if there's an app update available – if the issue persists drop us a message on live chat at https://t.co/A5Xc44WJQa so we can look into your account 🙂

[Zopa Bank @Zopa]

@Tjp040593 When you open a Biscuit account with us, we'll run a quick soft credit check in the background. Whether it shows on your credit file depends on which provider you use to check your score — some don’t display soft checks. But not to worry, it won’t affect your credit rating 🙂

[Zopa Bank @Zopa]

@richarddjasper Hi there. You can see your loan balance in the Zopa app by tapping your loan on the home screen. If you're looking for a settlement amount, head to ‘Manage your loan’ and select ‘Get a settlement quote’. Any issues, just drop us a DM 💬

[Zopa Bank @Zopa]

@io_dal Hi there. With Biscuit, you’ll earn 2% cashback on up to £1,500 of Direct Debits per year — so if your mortgage is paid by Direct Debit, you’ll be eligible for cashback on it up to that threshold 🙂

[Zopa Bank @Zopa]

@LouiseLight1 Hey there. Has the payment landed now? We’re not aware of any current issues, but we’ll pass this on to the team for a quick check to make sure everything’s running as it should be. If the payment hasn't landed, drop us a DM and we'll look into your account.

[Zopa Bank @Zopa]

@No1Bung1e Hi there. Like most UK banks, our cards are sent by Royal Mail First Class and aren’t tracked, as they can’t be used until they're activated – so there’s no risk if they’re delayed. They usually arrive within 2–3 working days 😊

[Zopa Bank @Zopa]

@Tjp040593 Hi there. We're not yet part of the Current Account Switch Service, but we are working hard to add it in the future, along with other exciting features 🙂

[Zopa Bank @Zopa]

@RaRzzySpurs Please can you DM us and we'll look into this for you.