Rebecca Ruocchio

Compliance Associates @Gemini

[Rebecca Ruocchio @0xpanya]

@wealthandvalue5 Hi, we’re sorry you’re experiencing this. We understand how frustrating a delayed withdrawal can be. Can you confirm whether your withdrawal is still showing as Pending, On Hold, or Completed in your Gemini account?

[Rebecca Ruocchio @0xpanya]

@93420Brad Sorry you’re experiencing this, Please follow back and send a DM so i can review your account and help get this resolved as quickly as possible.

[Rebecca Ruocchio @0xpanya]

@93420Brad Could you let us know what happens when you try to withdraw or transfer your assets are you seeing an error message or does the transaction fail at a specific step?

[Rebecca Ruocchio @0xpanya]

@DoaneLinda82406 Has the wire ever appeared as pending in your Gemini account, or hasn’t it shown up at all?

[Rebecca Ruocchio @0xpanya]

@DoaneLinda82406 We’re sorry to hear you’re experiencing this. We’d like to look into it for you. Was the wire sent using the exact banking details provided in your Gemini account, and when was the transfer initiated?

[Rebecca Ruocchio @0xpanya]

@93420Brad We’re sorry to hear you’re having trouble accessing your crypto. That’s definitely not the experience we want for you.

[Rebecca Ruocchio @0xpanya]

@CryptoSandwich Can you share whether your withdrawal is still pending verification, or has it been marked as completed but the funds haven’t arrived yet?

[Rebecca Ruocchio @0xpanya]

@CryptoSandwich We understand how frustrating long withdrawal delays can be, and that’s not the experience we want for our users.

[Rebecca Ruocchio @0xpanya]

@Alpha0megaZulu Sorry about that, are the charts failing to load across all trading pairs, or is it only affecting specific assets on your account?

[Rebecca Ruocchio @0xpanya]

@crippledresist Are you seeing missing price data for a specific trading pair, or is the issue affecting all Uphold markets on TradingView?

[Rebecca Ruocchio @0xpanya]

Hello @crippledresist No, we haven’t stopped sharing market data with TradingView.

[crippled resistance @crippledresist]

@Gemini Did you stop sharing market data with Tradingview???????

[Rebecca Ruocchio @0xpanya]

@Celica2009 Thanks for the support! 🙌 We’re glad to hear things are going well for you.

What feature or recent update has made the biggest difference to your experience? We’d love to hear what’s working best for you.

[Rebecca Ruocchio @0xpanya]

@Celica2009 Sorry for the frustration, this isn’t the experience we want. Does the Buy button stay unresponsive for every stock, and are you using iOS or Android?

[Rebecca Ruocchio @0xpanya]

@Purk63 Can you confirm whether the pending status is showing in your bank, Gemini, or both?

[Rebecca Ruocchio @0xpanya]

@Purk63 Sorry to hear that. We’d like to look into this. How long has the deposit been pending, and was it made via ACH, wire transfer, or debit card?

[Rebecca Ruocchio @0xpanya]

@compliance_FCC Are the notifications you’re seeing authorization attempts, declined transactions, or something else?

[Rebecca Ruocchio @0xpanya]

@compliance_FCC Sorry to hear you’re dealing with this. If your card is locked, unauthorized transactions shouldn’t be approved.

[Rebecca Ruocchio @0xpanya]

@ThreadsMaxi Sorry to hear about your experience, that’s definitely not the level of support we aim to provide. Please follow us and send us a DM with your ticket ID and the email linked to your account so we can review it and work toward a quick resolution.

[Rebecca Ruocchio @0xpanya]

@ThreadsMaxi Did this start after a specific transaction, or has the issue been ongoing since you opened the ticket?

[Rebecca Ruocchio @0xpanya]

@spdcrypto Sorry about that. We’re not seeing a widespread outage on our end at the moment. Could you let us know which TradingView symbol or market you’re trying to load, and whether the chart stays blank or shows an error message?

[Rebecca Ruocchio @0xpanya]

@enemy247 We understand how frustrating unexpected card declines can be, especially during a purchase. Could you let us know if this is happening with one specific merchant or across multiple merchants?