@instagram@MetaFrance We can provide you with all the official documents proving managers / owners age.
We are facing a critical situation, impacting our business and 4+ years of hard work to build a communauty.
π Please help us solve this issue. π
@instagram βΌοΈHelp @instagram teamsβΌοΈ Cc @MetaFrance
Our Instagram account @100elan has been disabled because Instagram assumes "the account user may be under 13 years old".
To prove the age of the account user, we need to provide an ID.
Done β . ππ
@instagram@MetaFrance π§ How can this business account information match the account user ID information? Indeed, the information listed on the account correspond to 100 ELAN company (with the date of creation) and not to the human who manages the account.
@instagram@MetaFrance When the online form works, we have an automatic response saying: "We can't give you access to this account or help with your request until we receive an accepted form of ID that matches the information listed on the account."