118118MoneyHelp

👨🏻👨🏻 118 118 Money keeps Britain running! Our mission is to help you get out there and get on with affordable personalised financial solutions.

[118118MoneyHelp @118118MoneyHelp]

We're here to help with any of your 118 118 Money customer service queries.

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@liam_hefc Hi Liam. Good day. I accepted your message with a reply with your question. Thank you. Stay healthy and safe.

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@TaylorOMalley3 Hi Taylor, what email address did you send them to? Have you spoken to someone who has advised these haven't been received? Thanks, KS.

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@bighairyferret Apologies again Chris. We can sometimes increase the fees, however usually a letter would go out to advise you of this. Thanks, KS.

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@Nic_Stainthorpe Glad to hear it works now Nic, any other problems let us know. Thanks, KS.

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We’ve taken our network offline while we investigate an unauthorised access to our systems. Our team is working around the clock to restore our normal services.

Sorry you can’t access them right now. Please visit https://t.co/X6ITvSvj0f to speak to customer support.

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@Nic_Stainthorpe Hi, can i ask what device you are using? Thanks, KS

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@Nic_Stainthorpe Hi Nic, the app is up and running now but we are aware of some issues. Are you still not able to log in? Thanks, KS.

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@fredngeorge1 Hi Anne Marie, i apologise for such a delayed response. Our website should be up and running. Please let me know if you have any further issues with this. Thanks, KS.

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@hallmatthew12 Hi Matthew, apologies for the delayed response. Are you still having issues logging in to your account? Thanks, KS.

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@markjh68 Hi Mark, we apologise for the delay in responding. Are you still having issues logging in? Thanks KS.

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@Junior_Uzzy Good Afternoon, you can settle your account by using our live chat service on our website and clicking on contact us. Alternatively you can call customer services on 08000118222 7 days a week between 9am and 5pm. You can also email [email protected]. Thank you.

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@corinneeldridge My colleagues are checking this for you and will be in touch to confirm the closure. Thank you.

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@Paul_Reviews Thank you Paul, once again i apologise for the delay. I will reach out to our teams and see if i can find out what is happening for you. Kind Regards.

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@corinneeldridge Good Morning, i am sorry for the delay in the account closure. I will reach out to you via a message to obtain some further information. Thank you.

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@Paul_Reviews Do you know who you spoke to via online chat? Did you notice this on your account? Thank you.

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@monty7579 Good morning, i am sorry you have been having problems trying to close your account. Our teams are working on our systems. Are you looking to pay off your loan, then close? If you are using the debit card we have registered on file, this should be possible to do via Live Chat.

[118118MoneyHelp @118118MoneyHelp]

@ninaphilbrick @DavePhilbrick Good Morning, was it one of the team who advised there had been fraud on the account? Kind Regards.

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@JoJo_P_87 Good Morning, i am sorry you are having difficulty speaking with someone. Our phone lines are currently very busy, however we have a live chat option available on our main website. Thank you.