Kristin Meyer

User Experience Librarian @gvsulib, Certified Customer Experience Professional (CCXP), speaker and consultant. #LibUX #DesignThinking #ServiceDesign #CX

[Kristin Meyer @11kmeyer]

I recently conducted an external public services review for an academic library looking to become more user-centered and meet their new institutional KPIs. During my visit, I used #AppreciativeInquiry and #DesignThinking to discover many opportunities. Absolutely loved this work!

[Kristin Meyer @11kmeyer]

The Loutit Play Cafe is one of my favorite examples of #CX innovation that public libraries have made in the pandemic. People can book this private early literacy play space for their own group for an hour (just their family or a small group of friends): https://t.co/vYKpfq01lk

[Kristin Meyer @11kmeyer]

I am so moved by this book set gift I recently received from someone I look up to professionally. What do you do with…an idea? A problem? A chance? What you do matters!

[Kristin Meyer @11kmeyer]

Finally finished my business strategy certificate! I learned a lot in these five courses and am excited to continue to apply what I learned in my strategic planning work.

[Kristin Meyer @11kmeyer]

I’m honored to have been selected as a GVSU Presidential Fellow. My overarching goal for the next two years is written on my whiteboard: Be a good steward of the experience. https://t.co/cratP94mKF via @gvnext

[Kristin Meyer @11kmeyer]

Remembering with fondness some UX Team memories...like that one time when we hid a bunch of encouraging messages in a message-in-a-bottle format throughout the library during exams. ❤️
#StudentEngagement
#Delight
#Libraries

[Kristin Meyer @11kmeyer]

5) Be open. Be awesome.

And do it right where you are today.”

[Kristin Meyer @11kmeyer]

Packing up my office for a new interim role I’m starting at GVSU, and I happened to find this. I can’t remember where or when I wrote it, but it still resonates with me!

[Kristin Meyer @11kmeyer]

4) “You have no idea where this is all headed and what opportunities will come your way.

You can always reinvent your place, your circumstance, your work...

[Kristin Meyer @11kmeyer]

We moved our health sciences library into a brand new building this week. The space is so inspiring and flexible, and I can’t wait to see it filled with students!

[Kristin Meyer @11kmeyer]

Do you know how I located these books in the stacks today? By finding the PZ7’s and then scanning the shelves for their distinctive spines...just like students often do...because finding books in the stacks according to LC number is confusing and hard. Ours users aren’t broken.

[Kristin Meyer @11kmeyer]

Taking “May the 4th be with you” photos of Baby Yoda in our library today because sometimes creating delight and connection is our most important work.

[Kristin Meyer @11kmeyer]

Some organizational values/values statements can be aspirational, but we need to be clear when that’s the case.
#StrategicPlanning

[Kristin Meyer @11kmeyer]

A little exam week encouragement!

[Kristin Meyer @11kmeyer]

I love how this article frames custodial services as contributing to student success. Our GVSU custodial/facilities teams are wonderful partners and view their work with a student-focused lens. I’m grateful to work with them. https://t.co/8GUpG0QOV7

[Kristin Meyer @11kmeyer]

I’ve been thinking a lot about tying organizational development to strategy. This is often an overlooked part of #LibraryStrategicPlanning: What do we need to learn, how do we need to grow, how might our culture need to change to successfully execute our strategy?

[Kristin Meyer @11kmeyer]

@psyckology @panoptigoth Last year, one of our staff wrote a proposal for graduating student colleagues to have the opportunity to select a book from the existing collection and add a book plate w/ their name. I think it was approved but then the pandemic hit...I will have to check!

[Kristin Meyer @11kmeyer]

Your process is often as important as the outcome in strategic planning.
(Paraphrased from Scott Beardsley)

We’re still learning, but I think our planned Strat Planning process is pretty strong: https://t.co/jus5TqVQq5