pp11

[pp11 @11piper5]

@British_Airways I’ve tried to speak to the chatbot and it doesn’t understand and no one is answering customer service phone lines - please help asap.

[pp11 @11piper5]

@British_Airways please help - I’ve just spent literal hours filing in the compensation form for my three cancelled flights. Got up to step 8/11 and I can’t get past this page as there’s no next button once I select myself as the contact? Who can assist so I don’t lose it all?

[pp11 @11piper5]

@British_Airways @British_Airways I can’t message without getting a thousand bot responses - i need to speak to a human

[pp11 @11piper5]

@British_Airways is someone going to sort out the absolute shit show going on at Dallas airport with a 6 hour delay on BA192? No staff around, no updates, total mess. Three other BA flights have taken off since fine…

[pp11 @11piper5]

@British_Airways I have but it’s an automated bot- I need to speak to a human. It needs sorting out. It’s not acceptable.

[pp11 @11piper5]

@united @British_Airways @British_Airways you’ve moved me onto United after you cancelled my initial flight - and they’re repeatedly cancelling their flights to LHR too?? So now I’m trapped with them. Is anyone going to actually help and apologise because this is a joke.

[pp11 @11piper5]

@united @British_Airways ^^^

[pp11 @11piper5]

@British_Airways And I’m still stuck in the US three days later as after you cancelled that flight and then rescheduled me onto a United flight the next day instead, they then cancelled that too after I travelled to Washington for it. And they have done the exact same again tonight.

[pp11 @11piper5]

@British_Airways Just to clarify, this wasn’t due to adverse weather conditions (you removed the real reason off the website once you realised other flights were affected by weather & tried to cover it up with that excuse) - the aircraft didn’t even arrive to Dallas until 6.5 hours after STA

[pp11 @11piper5]

I have no clean clothes, no contact lenses, no toiletries, no food or drink. I’m alone. A family member is unwell so I need to get back. You’ve cost me two extra days of work (which are now unpaid). The very minimum you could do is upgrade as compensation.

[pp11 @11piper5]

@united who do I contact for complaints / customer service? Just tried to ring and the reservations team who answered were rude from of the off (bear in mind I’ve now had 3 cancelled flights and stranded in the us, desperately trying to get back to the uk)

[pp11 @11piper5]

Who at Kellogg’s UK is responsible for destroying the chocolate nutri-grain bakes? I was gutted when they disappeared out of the shops but just spotted they’re back with a “new delicious recipe”… knew that wasn’t a good sign and now they taste like shit 😭 someone needs firing

[pp11 @11piper5]

@British_Airways Have messaged, thanks!

[pp11 @11piper5]

@British_Airways Hello! I’m trying to check in and it takes me to the first page to select passenger then is saying ‘sorry, something went wrong’… have tried on both laptop and phone and both doing the same! How do I fix this?

[pp11 @11piper5]

@foxyknoxy99 @NATS Hello! Do you know why the window was only open for such a short time? I’ve waited months for it to open and it fell the week I was moving house so impossible timing… I was expecting it to be open a little longer. Absolutely gutted, I’ve got to be the unluckiest person ever 😭

[pp11 @11piper5]

Does anyone know when NATS will reopen their applications for ATC trainees? I have been patiently waiting since the end of last year and I’m desperate to kick start what will hopefully be a much more fitting career choice 🙌🏽