Sumit Kumar Sharma

MIT Sloan MBA, PMT Amazon, innovator, robotics, traveler, badminton player

[Sumit Kumar Sharma @11sumit91]

@BarclaysUKHelp @AskBarclaysUS I have been reaching out to them. But no resolution. Apparently @Barclays holds a new card to higher security measures for the first 45 days to the extent that a card can't be used!! What a joke! No card usage, no fraud!

[Sumit Kumar Sharma @11sumit91]

So I got the @emirates @Barclays skywards card and I can't use it to buy an Emirates flight!
Let that sink in...
@EmiratesSupport

[Sumit Kumar Sharma @11sumit91]

@BarclaysUKHelp No, I did not. And I'm still unable to make payment

[Sumit Kumar Sharma @11sumit91]

@BarclaysUKHelp @emirates When I talk to @emirates they are asking me to talk to the bank! 🤦

[Sumit Kumar Sharma @11sumit91]

@BarclaysUKHelp @emirates I myself work in payments and look after fraud/abuse space. But this is frustrating!

[Sumit Kumar Sharma @11sumit91]

Is @SamsungMobileUS @SamsungMobile forcing users to upgrade by actively preventing fast charging via the software update?

https://t.co/TXMafRA030

[Sumit Kumar Sharma @11sumit91]

Now I'm being asked to exchange and it's so expensive. Very disappointed with quality and support. I had to exchange the charger just a few weeks back and now this 😑

[Sumit Kumar Sharma @11sumit91]

@SamsungMobile @SamsungUS @SamsungSupport so frustrated with support. Been a customer for 8 years and disappointed with support. My S21 Ultra stopped fast charging. I've been calling for last 2 weeks. Finally I get to talk to someone & I'm told that warranty expired 10 days ago.

[Sumit Kumar Sharma @11sumit91]

Horrible cust support experience with @SamsungMobileUS @SamsungUS. I've S21 Ultra; my charger stopped working. I asked for warranty replacement and they took me for a ride. Took all my charger/phone/purchase/pay details and no replacement yet. Is it supposed to be so difficult?

[Sumit Kumar Sharma @11sumit91]

@flyspicejet I need my full refund if the flight flies after 13:40! I don't need assistance. I need transparency and proper, correct information. I need that I be refunded if the flight is delayed by 2+ hours. I need to be informed of delays in advance and not 25 mins prior.

[Sumit Kumar Sharma @11sumit91]

@MoCA_GoI @flyspicejet conveniently avoiding refunds by bending rules. Flight SG8939 from GOP to DEL is delayed by ~2 hrs but Spicejet shows just a 1.5 hrs delay. Since customers are eligible for refunds for delays beyond 2 hrs, it conveniently skips refunds by fudging data.

[Sumit Kumar Sharma @11sumit91]

@flyspicejet Are you serious? It is 13:10!! And I'm still tweating, which means I'm not in the flight. I'm still at the airport. I could have shared a pic had this not been a defence airport. At least put some logic in your tweat! @MoCA_GoI for reference..

[Sumit Kumar Sharma @11sumit91]

@StarHealthIns @jagograhakjago @nsitharaman @FinMinIndia Edit to above: I had agreed to share MRI images once Dr. Atul sends a mail requesting me to provide additional info. I have not yet received the mail. I again talked to Dr. Atul today, twice, asking him to send the mail so I can respond. Still waiting....

[Sumit Kumar Sharma @11sumit91]

@StarHealthIns Really bad customer experience. I am being denied pre approval for my knee surgery and am being asked for unnecessary documents such as discharge summary. I've my surgery tomorrow and this behaviour is not appreciated. Next step will be a consumer court complaint.

[Sumit Kumar Sharma @11sumit91]

@StarHealthIns @jagograhakjago @nsitharaman @FinMinIndia Dr. Atul from @StarHealthIns reached out and said my application was rejected cause I did not share the MRI images. Though, let me point out that I was never asked for the images! Nevertheless, I have shared MRI images with him. I hope this time my claim is approved.

[Sumit Kumar Sharma @11sumit91]

@StarHealthIns @jagograhakjago Will appreciate a response, @StarHealthIns

[Sumit Kumar Sharma @11sumit91]

@StarHealthIns As expected, my claim is rejected cause based on my MRI report (attached) @StarHealthIns has magically "observed that the MRI confirms chronic, longstanding changes". @jagograhakjago can you please suggest how I can take actions against Star Health for falsely rejecting my claim?

[Sumit Kumar Sharma @11sumit91]

@StarHealthIns Appreciate your response @StarHealthIns
But I'll be more appreciative of timely and appropriate reimbursement. I've submitted my docs today. I'll keep this thread updated with the latest.
Thanks.