1310

Updates from 1310 Ltd, your local full fibre provider. Ultra-fast internet, simple & reliable. Account monitored weekdays 9-5pm.

[1310 @1310isp]

@vcindemir Hi

Yes we do, where OFNL have it as available to provide it 🙂 there are few sites remaining which are stuck at 300 though - MI

[1310 @1310isp]

🚀 Exciting News! 1310 is now a proud Open Fibre Networks Partner! 🎉 We're thrilled to join forces and bring access to our fibre broadband services to even more communities. Stay tuned for more updates & offers! #ofnl #Connectivity #fttp #connectedcommunities

[1310 @1310isp]

Pssstttt… did you know, 1.2 & 1.8Gbps FTTP is now available in some areas nationally? https://t.co/DjayTd5jFd to see if you can get it! 🚀

[1310 @1310isp]

@chaz_6 Hi Chaz

Currently it’s either Openreach or our own fibre network. Depends where you are?

We have a full dual stack network nationally.

We plan to offer other wholesalers in the near future but we’re waiting on them to complete onboarding of us as a provider - Matt

[1310 @1310isp]

The power situation has been restored. And all customers services are back online.

[1310 @1310isp]

We are aware that some customers in Basingstoke are currently without service. We have lost power to our equipment in Basingstoke telephone exchange at 23:00 yesterday and the UPS has just run out of juice at 2.5 hours. We are on the phone to Openreach to gain an update.

[1310 @1310isp]

Surprisingly at 45 minutes past 1 in the morning I am currently in a queue of 2 people and if the lady on the phone is believed they estimate a 25 minute wait time 🤨 - Matt

[1310 @1310isp]

This appears to now be resolved. If you are still experiencing issues please see https://t.co/khcuNHZPud for support options.

[1310 @1310isp]

We are aware of an issue with some of our customers being unable to access @DisneyPlus services. We are working with their NOC to resolve this issue, they are incorrectly marking some IP addresses geographic data incorrectly. We will update as soon as we have more information.

[1310 @1310isp]

For up to date information, please see https://t.co/SfegyhzIiN

[1310 @1310isp]

We’re aware that Reddit is currently blocking some residential IPs from accessing their platform without being logged in. We have reached out to @Reddit for support.

[1310 @1310isp]

Unleash the true potential of your smart home devices with our fibre broadband. From smart assistants to security cameras, experience the future with seamless connectivity. 🏡🔌

Up to 900Mbps fibre, available nationally!

https://t.co/khcuNHZPud

#SmartLiving #Fibre

[1310 @1310isp]

[Resolved] Customer connections down (#126149)

This issues was traced to faulty hardware in Farnborough and has been resolved.

https://t.co/6VIwC8rWnk

[1310 @1310isp]

[Investigating] Customer connections down (#126149)

Our engineering team have identified the issue with a core authentication server and are working to restore it’s functionality. We don’t currently have an ETA but are w…
https://t.co/6VIwC8rWnk

[1310 @1310isp]

[Investigating] Customer connections down (#126149)

We’ve lost access to hosts in our datacentre which has impacted all of our systems. We’re working to restore access now.

https://t.co/6VIwC8rWnk

[1310 @1310isp]

[Issue] Customer connections down (#126149)

We have multiple reports from around the country that customers have no connection this morning. We’re investigating now and will update here.

https://t.co/6VIwC8rWnk

[1310 @1310isp]

@Gibbon36 Hi Matt, ok I’ll send you a new one tomorrow for delivery on Tuesday. I am glad that it’s just a power supply. Odd it has failed so quickly, but we will send you a new one for next day delivery. - Matt

[1310 @1310isp]

@Gibbon36 Hi Matt, super strange. I’ll book an engineer between 08:00 and 10:00 tomorrow to investigate. We don’t have a high failure rate on our routers at all and I know we swapped all the hardware at your last visit. Please let me know if that’s an inconvenient time - Matt

[1310 @1310isp]

@Gibbon36 Hi Matt, I have just sent you an email and text message. We’ve booked an engineer for tomorrow morning between 08:00 and 10:00. Please let us know if this isn’t suitable. - Matt