@flybe I’m aware of the policy and my point is that the bag conforms to your size guidelines - I’ve sent you an email with photos to prove this point too so I would have expected the bag to have been allowed on board without issues. The rudeness of the ground staff was just more annoyin
@flybe cont... I can show you pictures of the bag to prove it conforms to your size spec of 55x35x20cm. How do I make a formal complaint and request a refund for the excess £50 paid? I’m regularly on Flybe with work and this has put me off ever flying with you again.Please advise
@flybe My wife and I had an unpleasant experience from the ground staff at Edinburgh airport on Monday boarding BE855 back to Birmingham (BE855). My wife’s bag that conforms to your size spec was refused and we had very rude and sarcastic response and were charged £50.
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