@CrossfellHC 😟. I await a response from the Practice Manager and do hope they at least have a complaints policy that they adhere to and follow up this complaint .
These Tweets are due to no email address given on website for Crossfell health surgery…. I wonder why not?????
@CrossfellHC What made it worse was that the pharmacy that I waited patiently in had nothing good to say about Crossfell health centre either …. Many complaints and lack of customer care.
@CrossfellHC need to be a surgery willing to invest in a call queuing system that lets their callers know what number they are in in the queue at least.
Very dissatisfied and disappointed.
@CrossfellHC Lack of professionalism.
This is leading me sourcing a new GP surgery for my mother and leaving Crossfell health surgery that she has been a patient at most of her adult life as she deserves a responsive and caring surgery who answer the phone
@CrossfellHC This is no where near reasonable or acceptable. My mother is 82’years old , hearing impaired and at this stage in her life deserves a decent duty of care from a professional service. Crossfell health centre surgery are falling far below the expected duty of care
@CrossfellHC 😟 By 6pm the surgery and the pharmacy shutting - no one answering surgery phone from 4.30pm, no prescription put through . Only bad service and lack of customer care is what my mother and I have had on numerous occasions when trying to contact this surgery.
@CrossfellHC 😩. By 6pm the surgery and the pharmacy were shutting - no one answering surgery phone from 4.30pm, no prescription put through . Only bad service and lack of customer care is what my mother and I have had on numerous occasions when trying to contact this surgery.
@CrossfellHC 🙁 terrible!!!!after another 28 calls each for approximately 16 minutes on hold before being told ‘there is no one to take your call’ on a recoded message, the receptionist advised the duty doctor would send through another prescription whilst I waited (4pm)
@CrossfellHC 😟
Unresponsive and poor telephone answering service….from 2.45pm today I called over 20 times and through until 6pm today without success in getting the surgery telephone answered. Lack of accuracy - Wrong prescription in the first instance sent to the pharmacy…
@CrossfellHC ☹️ Crossfell health centre Middlesbrough.
I speak on behalf of my 82 year old mother who has a very acute injury to her leg that needs ongoing attention .
Absolutely disgusted with the lack of duty of care provided by this medical centre today and many times
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