face72

[face72 @1972face]

@Se_Railway Sorry, no glasses..🤦‍♀️driver, not duvet..

[face72 @1972face]

@Se_Railway Hi southeastrrn. We’re stuck at high am station. Can the duvet open the doors so we can get off?

[face72 @1972face]

@Se_Railway what is going on with the 18:16 London St Pancras to Maidstone ?? We’re still at strood, and have no idea whether this train is going to get us home.

[face72 @1972face]

@Se_Railway And now the 1 minute delay has turned into a diverted train, so you’re chucking us off at strood. 2nd time this week.

[face72 @1972face]

@Se_Railway so late again..? Do you know that only one train has run on time this week? Need I mention the gbp6700 I pay?? Why is the HS consistently late to and from STP to Snodland?

[face72 @1972face]

@Se_Railway There’s no need for sarcasm. I pay an extortionate amount of money for a service that is consistently late, and or cancelled. If you publish a timetable then you should adhere to the timings. The above just makes you look petty.

[face72 @1972face]

@Se_Railway 18:16 STP to Snodland.

[face72 @1972face]

@Se_Railway why has nearly every HS train this week either been late or diverted. I pay 6700 pa for a ridiculous service. Where is the 18:16 STP to Snodland? Last night you chucked us off at Strood, this morning was 15 mins late. Will we get home tonight??

[face72 @1972face]

@Se_Railway . Hi. Why is the 7:03 Snodland to St Pancras delayed?

[face72 @1972face]

@Se_Railway It’s now 11 minutes late. Is it going to run?

[face72 @1972face]

@Se_Railway where is the 7:03 Snodland to St Pancras! Why so late?

[face72 @1972face]

@Se_Railway can you please thank Alfie and his colleagues at St Pancras for me this morning?
I dropped my season ticket and work pass down the side of the train..🤦‍♀️
They managed to locate it and were so lovely.. thank you so much..💐💐💐

[face72 @1972face]

@thewhitecompany Sue was amazing. She is truly a credit to your company.

[face72 @1972face]

@thewhitecompany 4 calls since this morning, and you still can’t find my order.
This time I’ve been on hold for 25 mins.. have you forgotten that I’ve asked to speak to a manager, or are you hoping I’ll just hang up in frustration..?

[face72 @1972face]

@thewhitecompany I just have, and emailed your customer services team. I am beyond frustrated with the lack of service I have received today.

[face72 @1972face]

You have no customer service managers available, and all you tell me is over the course of 5 calls is that the order id processing. What does that even mean?

[face72 @1972face]

Oh, you hung up on me.. 🤷‍♀️

[face72 @1972face]

@Se_Railway Hi. We’re now on the 18:25, which appears to be running. If it’s all ok, we should be at Strood for 19:00. Are the trains running through gravesend on time now?

[face72 @1972face]

@Se_Railway hi. So what’s tonight’s issue..? I’m at St Pancras, the HS 17;55 to Margate is delayed, and you’ve cancelled the 18;16 to Maidstone west?

[face72 @1972face]

@BravoTV A sideways apology for how badly she was treated..? I couldn’t watch that series.