@CrossCountryUK Not helpful response,, planning skills zero, health and safety assessment zero and customer service standards zero… I think you have earned the full set of steak knives! Let’s hope nobody gets hurt on this journey!!
@CrossCountryUK why oh why am I on a train to BHX from Reading, 2nd time in May, 2nd bank holiday and I’m standing? Did you guys not know it was a bank holiday again? I have upgraded my standing position to 1st class as that was the only sq inch available… you need to do better!
@CrossCountryUK Every time I travel on this train it is rammed! Hopefully your franchise is up soon and a company with better planning capabilities will be awarded …. #customersmatter!
@CrossCountryUK here’s a thing.. you tell the 1127 Man Picc to Bournemouth train that it’s now terminating at Birm New Street … adding ‘the train will be waiting for you’ .. shame you didn’t tell that driver !!! 200 passengers waiting another hour!