@AmazonHelp I have tried to log in with my mums email, and password. And after typing in the OTP received through text message, and it sent me back to the log in screen and says the password is incorrect
@AmazonHelp Yes, my mum has spent around 6 hours on the phone to amazon. She has been told that they can no longer find the purchase, however they were the one to remove it from the account. Lots of back and forth but no sign of willingness to help