23andMeSupport

23andMe Customer Care - We're here to help! Follow us on @23andMe for the latest updates and promotions.

[23andMeSupport @23andMeSupport]

@RealWhiteFlow @23andMe Hi there - Our Customer Care Team can assist you with this. Submit a request here: https://t.co/d3ZO7GE1R2

[23andMeSupport @23andMeSupport]

@Jeremiah396775 @23andMe Hi Jeremiah - We can't speculate about the availability of certain features for non-Premium members but we'll keep you informed of any changes.

[23andMeSupport @23andMeSupport]

@skaggnelly @23andMe Hi there! Our Customer Care Team would be happy to assist you with. Submit a request here: https://t.co/d3ZO7GE1R2

[23andMeSupport @23andMeSupport]

@moderndayrev @23andMe Hi there - Our Customer Care Team can help you. Submit a request here: https://t.co/d3ZO7GE1R2

[23andMeSupport @23andMeSupport]

@Urbie367529 Hi there - Send us a DM and we'd be happy to help!

[23andMeSupport @23andMeSupport]

@SarahJ4EvrSioux @23andMe Hi there - Our Customer Care Team can assist you if you're still having difficulties accessing your account. Submit a request here: https://t.co/d3ZO7GE1R2

[23andMeSupport @23andMeSupport]

@richardsyeo @23andMe Hi Richard - If she's not seeing these reports within her account, it's likely that she needs to complete the ethnicity-related questions in her profile. You can find and edit these questions at any time from your account Settings here: https://t.co/xLXbef2Etf. Hope that helps!

[23andMeSupport @23andMeSupport]

@SadisticPenquin Note that this is an estimate and can sometimes take longer. Reach out to Customer Care for additional information here: https://t.co/d3ZO7GE1R2

[23andMeSupport @23andMeSupport]

@SadisticPenquin Results are typically available within 2-4 weeks from the time your sample reaches the lab.

[23andMeSupport @23andMeSupport]

@PDIGGY22 For questions regarding your results, contact our Customer Care Team here: https://t.co/d3ZO7GE1R2

[23andMeSupport @23andMeSupport]

@PDIGGY22 Hey there - We recently release a new Ancestry Composition update for eligible customers. You can learn more here: https://t.co/GTQisOZxIa

[23andMeSupport @23andMeSupport]

@shylo_smith @23andMe Hi Shylo - Our Customer Care Team can assist. Submit a request here: https://t.co/d3ZO7GE1R2

[23andMeSupport @23andMeSupport]

@browneyedbrat_ @23andMe Our Customer Care Team would be happy to answer any questions you may have about your results. Submit a request here: https://t.co/d3ZO7GE1R2

[23andMeSupport @23andMeSupport]

@The_MightyFavog Hi there - This should now be resolved. Apologies for any inconvenience!

[23andMeSupport @23andMeSupport]

@patrickatpuc @FarmerGran @23andMe Hi Patrick - Sorry to hear that! How can we help?

[23andMeSupport @23andMeSupport]

@sillyjessilee @23andMe @TIME Hi Jess - Our Customer Care Team can assist you with this. Submit a request here: https://t.co/d3ZO7GE1R2

[23andMeSupport @23andMeSupport]

@lalalalalemon @23andMe Hi Marie - Sorry to hear that. Our Customer Care Team can assist you. Submit a request here: https://t.co/d3ZO7GE1R2

[23andMeSupport @23andMeSupport]

@OceaneJacq49388 Hi there - Our Customer Care Team can assist you with this. Submit a request here: https://t.co/d3ZO7GE1R2

[23andMeSupport @23andMeSupport]

@THC4U2C @23andMe Hello - Thanks for bringing this to our attention. This issue has been resolved and you should be able to view your DNA Relatives list.