It’s unacceptable that none of your departments seem to know the policy and look to shift the blame. It’s Unacceptable to hang up on a customer who’s upset and asking for help
@sainsburys my partner has been chasing a refund for missing items for 3 weeks now. She has called you, as suggested online and by in store, she has been to the store as suggested by the people in a call centre. I just watched her be hung up because she cried whilst on the phone