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Hello Anthropic Support Team,
I am writing to ask for clarification regarding my Claude Pro monthly subscription refund request.
My Claude account was recently revoked after I received an email stating that suspicious signals were associated with my account and that my access to Claude had been removed. Since I can no longer access or use Claude Pro, I submitted a refund request through Apple for my Claude Pro monthly subscription.
However, the refund request was rejected. The Apple refund page shows that this purchase is “not eligible for a refund.”
Subscription details:
Product: Claude Pro - Monthly
Purchase platform: Apple App Store
Amount: NT$690
Reported date: 14 May 2026
Processed date: 15 May 2026
Subscription expiry: 13 June 2026
Claude account email: [email protected]
Could you please help me understand why my refund request was rejected? Since my access to Claude has been revoked and I am unable to use the paid service, I believe a refund should be reconsidered.
If the refund decision was handled by Apple, could you please confirm whether Anthropic can assist with this case or provide any supporting confirmation that I can submit to Apple for review?
I would appreciate your help in reviewing this matter and advising me on the next steps.
Thank you.
Best regards,
Hello Anthropic Support Team,
I am writing to ask for clarification regarding my Claude Pro monthly subscription refund request.
My Claude account was recently revoked after I received an email stating that suspicious signals were associated with my account and that my access to Claude had been removed. Since I can no longer access or use Claude Pro, I submitted a refund request through Apple for my Claude Pro monthly subscription.
However, the refund request was rejected. The Apple refund page shows that this purchase is “not eligible for a refund.”
Subscription details:
Product: Claude Pro - Monthly
Purchase platform: Apple App Store
Amount: NT$690
Reported date: 14 May 2026
Processed date: 15 May 2026
Subscription expiry: 13 June 2026
Claude account email: [email protected]
Could you please help me understand why my refund request was rejected? Since my access to Claude has been revoked and I am unable to use the paid service, I believe a refund should be reconsidered.
If the refund decision was handled by Apple, could you please confirm whether Anthropic can assist with this case or provide any supporting confirmation that I can submit to Apple for review?
I would appreciate your help in reviewing this matter and advising me on the next steps.
Thank you.
Best regards,
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